Cloud Contact Center Services and Solutions

With the ever-evolving market disruption, leading companies continue to analyze and search for opportunities to future-proof their businesses. They are always driving for technology innovation, people empowerment, customer experience optimization, and expense reduction. It is a complex strategy to execute and manage due to the scarcity of available talent, limited funding, and unjustifiable ROI.    

Many industry analysts predict that cloud services and artificial intelligence will be foundational elements to success for all contact centers by 2025.  This combination of capabilities will enable businesses to refocus on their core business and outsource their operations to suppliers.  Companies will be able to reduce costs and take advantage of the latest technology at a fraction of the cost to manage it themselves. 

Deliver cloud success by engaging with Voxai to select, plan, implement and support your contact center cloud solution and migration. Whether you just need a little help to get started or want to ensure your applications are cloud-ready or need help throughout your journey, count on Voxai to help you successfully migrate to the cloud. Voxai has the people, processes, and expertise to help you make sense of your options and successfully migrate your contact centers.  You can contact us to learn more about how this process works for your contact center needs.

Explore how Voxai can support you at any milestone in your cloud journey:

Cloud-Readiness Consulting

  • Assessment, Strategy, and Roadmap
  • Cloud ROI and Benefits Blueprint

Cloud Migration Services

  • Cloud Transformation and Migration

vManaged Services 

  • Ongoing Cloud Solution Management and Optimization Services for Day 2 platform and application management.

Contact us today to set up your cloud-readiness consulting, managed, or migration services.

SaaS Contact Center Solutions

Genesys Cloud – Leverage an out-of-the-box Genesys Contact Center for simple to moderately complex environments.

vInteract Cloud – Customers can migrate or implement a Genesys Engage Application Suite in Private or Public Cloud environments like AWS or Azure.

3CX – With 3CX’s modern, intuitive VoIP softphone and smartphone apps, users have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat and talk with website visitors, fax and voicemail to email, and more. 

Contact us to get started on your cloud transformation.