News : Virtual Hold Technology and Voxai … Read More about Call Center Article on Voxai and VHT Partnership
Who Is Voxai?
We provide technical and business expertise to transform, enhance and manage customer engagement centers so companies and their customers can enjoy a better relationship.
Contact us to discuss how we can help you deliver a better experience to you customers.
Over the past 11 years we have grown rapidly by building trusted partnerships with well over 50 complex and demanding enterprise and government customers to deliver true value with innovative solutions that have met or exceeded business objectives.
Our business and technical teams are unrivaled in their knowledge, skills and experience with customer engagement solutions.
Our support center manages thousands of agents and millions of transactions daily of clients who maintain their mission critical centers with us.
There are 3 primary reasons customers and even other partners choose Voxai
Deep and Wide
Knowledge and Skillset
Voxai team members have up to 20 years experience with the broad array of contact center technologies. Voxai is well known for their extensive knowledge of the entire Genesys solution suite. 40 staff members maintain one or more Genesys certifications. And our knowledge and skills extend past contact center to the most current technologies used in companies today. Other partners come to us for our know-how and ability to quickly get things done.
Nothing compares to experience. Voxai teams have experiences garnered from large, complex implementations across multiple industries which included demanding customers, critical timelines, and integration with the widest variety of corporate systems. Leveraging our experience results in decreased risk, shorter project schedules and successful implementations that meet the objectives of the business –all while maintaining budgets.
Our first customers are still with us-10 years and later. That translates to multiple lifetimes in this business. From platform support to hosted services, our intent is to continue to serve our customers for years to come. And whether or not customers leverage these services, we give greater thought and care to the design and implementation of customer solutions. This translates into fewer problems and increased resilience and availability. Supporting the solution after implementation demands that we build a better product.
Services & Solutions
We offer vast range of services and solutions for clients with complex challenges.
|SIP Implementation||Reporting||Hosted Solutions|
|Routing Solutions||Proactive Contact||Cloud Solutions|
|Speech/IVR||Workforce Optimization||Oracle SBC Implementation/Consulting|
We work with some of the best brands from various industries.
In The News
Voxai and Cyara Partner to Improve Contact Center Solutions March 02, 2017 By Alicia … Read More about TMC Net Article on Voxai-Cyara Partnership
March 01, 2017 07:00 ET Cyara and Voxai Solutions, Inc. Announce … Read More about Voxai and Cyara Announce Partnership