The customer experience climate is challenging to negotiate in 2018. Customers are holding businesses to a very high standard. They expect interactions to be seamless and integrated and available to them on multiple channels of their choice – regardless of company size. Many contact centers are falling short. Forrester’s report from June on the state of contact centers in 2018 shows CX is stagnating for the third year in a row, with no clear … [Read more...] about The Scary Truth: Multichannel CX Isn’t Enough. Here’s Why.
Voxai is excited to announce we will be exhibiting at Enterprise Connect 2018. Join us and see how we’re transforming contact centers with the latest in enterprise communications needs, both on-premise and in the cloud with vInteract. vInteract is Voxai’s private cloud solution, fulfilling complex enterprise contact center needs like full agent or skills-based routing, advanced self-service, analytics and workforce management. We’re also … [Read more...] about Upcoming Event: Voxai to Exhibit at Enterprise Connect 2018
Coppell, Texas- Voxai Solutions (http://www.voxai.com) announced expansion of their sales team with the hiring of Liz Duarte as Account Executive. Liz will be focused on enterprise Customer Experience (CX) transformation services for employee and customer engagements nationwide. She brings over 20 years of sales experience working with Fortune 100 and 500 organizations with vertical expertise in finance & insurance, transportation, … [Read more...] about Voxai Expands Sales Team