Voxai has proven expertise in handling complex reporting issues and validating reporting data for complex multi-site implementations. We have implemented Genesys platform software, including CCPulse+, CCA, Infomart and Interact Insights, to produce real-time as well as historical reports on contact center activity.
We partner with our customers to evaluate their requirements, current reports and future reporting needs in depth — all vitally important to assure quality and success in implementing new reporting solutions.
Our approach involves first analyzing the client’s call flows in order to understand their data collection and reporting better. We assist in reviewing the complete history of customer interactions, from the first input made by the caller in the IVR to the call resolution handled by the agent, to provide an end-to-end view of your caller experience.