Top 5 Contact Center Trends for 2018
For those following contact center technology and customer experience trends, it’s a fast-moving, exciting time right now. Over the last five years, there’s been a tremendous shift from voice-centric call centers to omnichannel customer experience centers with a multitude of new channels and applications. This makes it challenging to stay abreast of the latest and greatest solutions and strategies driving today’s and tomorrow’s customer experience.
As we review the landscape of technologies coming online, we see 5 specific trends that will shape the future of contact centers in 2018.
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