Genesys CRM Integration Services
Integrating your CRM with Genesys can save your team hundreds of hours of busy work each year. Through the combined power of Genesys and your CRM software, customer records are conveniently attached to every interaction, enabling service and sales staff to create
a consistent CX across multiple channels. With efficient, real-time routing and personalized service, you can provide your customers with a superior experience, resulting in shorter handling times, fewer transfers, and increased efficiency of operations.
At Voxai, we know that out-of-the-box functionality may not meet your needs, so we work with your team to create a custom CRM integration solution that makes sense for your business. Contact us today to get started on integrating and customizing your Genesys installation with your CRM.
Voxai has over 20 years of contact center technology experience and partners with leading vendors such as Genesys, Cyara, and Oracle. We utilize this extensive knowledge to implement, constantly improve and manage our customers’ on-premise and cloud contact center solutions. Our Network Operations Center (NOC), 24/7 monitoring, and extensive managed services capabilities enables us to provide best in class support for contact centers of all sizes.
“The Voxai Team has been very instrumental in the overall success of the project. Strong technical knowledge, knowledge of the applications, insights with our vendor and their software and keen insights to our business has enabled them to shape and direct the implementation. They have been key to the success of the projects and could not have done it without them.”
– National Utility
“The (Voxai) team has continually gone above and beyond to keep the project on track. They continually provide superior support in all of our projects.”
– National Airline
“Voxai’s team acts as the defacto face of the (Energy Company) to our many business customers. Voxai has provided consistent and realiable service for a significant amount of time. Voxai is an irreplaceable team member that we are very lucky to have.”
– Energy Company
Meet The Experts
Sr. Director, Cloud Applications
Tony is a veteran of over 12 years in the call center technology space. His areas of expertise include SIP, Genesys, CTI, WFM and more.
Sr. Director, Application Services
Todd has over 25 years of product development experience. He focuses on delivering voice, mobile, and desktop applications for the enterprise.
Sr. Director, Professional Services
Bryan’s 20 years of technical experience spans the gamut of Financial Services, Medical Management, Electric Utilities and more.
635 Fritz Dr #220
Coppell, TX 75019