WFM Consulting & Integration Services
Today, managing contact center agent teams is more than accurate planning, forecasting, and scheduling for peak business volumes and employee vacations. Today, workforce management includes multiple interaction channels, most-efficient routing, and encouraging employee engagement to get the best possible customer experience. Our WFM specialists can help you tightly integrate your WFM with contact center infrastructure and routing to provide more effective distribution of interactions and work across channels. This improves efficiencies and service levels, and reduces costs due to undesired overtime and employee turnover.
Learn how Voxai’s team of experts can help you on your WFM journey by:
- Integrating your WFM system with contact center infrastructure for improved distribution of interactions
- Adding other communication channels to your WFM solution and eliminating channel silos
- Tailoring the workforce optimization solution to suit your needs
Voxai has over 20 years of contact center technology experience and partners with leading vendors such as Genesys, Cyara, and Oracle. We utilize this extensive knowledge to implement, constantly improve and manage our customers’ on-premise and cloud contact center solutions. Our Network Operations Center (NOC), 24/7 monitoring, and extensive managed services capabilities enables us to provide best in class support for contact centers of all sizes.
“Voxai has worked patiently with our business users to help them understand the WFM application and its configuration. Recently Voxai spent 3 days with our largest call center team on WFM. That helped move the needle for the business tremendously and provided them with a lot of insight into the application. Without Voxai’s efforts, they wouldn’t be as comfortable as they are today with the application.”
– North East Utility
“The (Voxai) team has continually gone above and beyond to keep the project on track. They continually provide superior support in all of our projects.”
– National Airline
“Voxai’s team acts as the defacto face of the (Energy Company) to our many business customers. Voxai has provided consistent and realiable service for a significant amount of time. Voxai is an irreplaceable team member that we are very lucky to have.”
– Energy Company
Meet The Experts
Sr. Director, Cloud Applications
Tony is a veteran of over 12 years in the call center technology space. His areas of expertise include SIP, Genesys, CTI, WFM and more.
Sr. Director, Application Services
Todd has over 25 years of product development experience. He focuses on delivering voice, mobile, and desktop applications for the enterprise.
Sr. Director, Professional Services
Bryan’s 20 years of technical experience spans the gamut of Financial Services, Medical Management, Electric Utilities and more.
635 Fritz Dr #220
Coppell, TX 75019