July 2017–Voxai is proud to have been selected by CIO Review as one of the 20 most promising call center companies of 2017-2018. Here is the full text of the article that appears in the July issue of CIO Review.
News and Events
May 5, 2017–Coppell, Texas- Voxai Solutions (http://www.voxai.com) announced expansion of their business development team with the hiring of Grayton Koenig as National Sales Executive. Grayton brings over 20 years of technology sales, consulting, and engineering experience which he acquired from a variety of roles with companies such as British Telecom, Verizon Wireless, Nortel, Cisco, INS, and BNSF railroad. Most recently Grayton spent 6 years with British Telecom as a leader in their Managed Services organization where he specialized in creating strategic partnerships with customer executive and senior staff to help them transform their business and meet their short and long term goals. In his role with Voxai, Grayton will leverage his technology and consulting background to guide customers as they transform and enhance customer and employee engagement platforms to enable great customer experiences and improved business results.
Sunil Rudraraju, CEO of Voxai said, ”Companies are faced with many decisions when it comes to their contact centers. Technology solution choices are changing dramatically as well as whether to deploy on premise or in the cloud. We believe customers are searching for partners who can be a technical consultant and guide. Grayton will be a great resource for customers and we welcome him as a key addition to the Voxai team. “
Grayton has a Bachelor’s degree from the University of North Texas and lives in Dallas/Ft. Worth area with his wife and 5 children. Grayton will office in the Coppell, Texas location.
About Voxai Solutions
Voxai Solutions partners with companies to manage, transform and enhance customer and employee engagement platforms to enable great cust
omer experiences and improve business results. As a Genesys partner and cloud solution provider, Voxai offers comprehensive services expertise for the full suite of Genesys products on premise, or as a cloud based solution. 11 years, hundreds of implementations, and billions of transactions for Fortune 500 commercial and government customers has resulted in the Voxai Value. The Voxai Value is our experience-vetted, comprehensive approach to solution management that supports companies who want to provide an extraordinary customer journey.
Julie Burroughs, Public Relations
Voxai is proud to be a sponsor and exhibitor at CX17, May 22-25, 2017 at the JW Marriott, Indianapolis.
As a sponsor, we are pleased to offer you a special registration code that guarantees the discounted rate of USD$1,095.
- Register as a ‘Customer’ for CX17 at www.genesys.com/cx/cx17/indy
- Use this registration code to get the discounted rate (register as a ‘Customer’): SPONSOR17
Why Attend CX17?
At CX17, we’ll explore the future of customer relationships – how they’re evolving and how business is evolving with them. We’ll go deeper into understanding the significance of consistent engagement across your customer’s journey and its impact on both the health of your company and the happiness of your employees.
- VOXAI BREAKOUT SESSION
Wanna Get Away? 10 things you should consider when outsourcing or cloud enabling your contact center technology infrastructure and applications.
Join our customer, a leading utility in Texas, and Voxai as we review 10 things you should consider when evaluating whether or not you should outsource or even cloud enable your contact center. Outsourcing or cloud enabling your contact center may enable you to reduce costs, focus resources on the core business and turn the day to day headaches of managing your contact center over to a trusted and specialized partner. You might even be able to take that long vacation you have been dreaming about.
- NEXT-GENERATION, NOW
The digital landscape is shifting rapidly and with it, customer sophistication. The health and success of your business depend on understanding the new paradigm and planning now for a future that has yet to come. This is an event not to be missed.
- INTERACTION AND ENGAGEMENT
More than ever, we’re focused on creating better one-to-one discussions, active participation in breakout sessions, sponsor engagement, and networking—connecting you with the people and ideas to help address your pain points.
- THE PARTY
Great food, good drinks and a killer entertainment—you never know who you’ll bump into on the dance floor.
The theme of this year’s event is Together… Together, we can deliver iconic customer experiences by powering digital business with a human touch. Register now for an unparalleled opportunity to learn about customer experience! Network with your peers and fellow subject matter experts, and learn how you can design customer journeys that meet the needs of today’s digitally driven consumer.
We look forward to seeing you in Indianapolis. Please be sure to attend our Breakout Session and stop by our booth in the Partner Pavilion!
News : Virtual Hold Technology and Voxai Partner
Akron, OH, USA, March, 2017 — Virtual Hold Technology (VHT) has partnered with Voxai Solutions, a contact center consulting and managed services provider, to bring omnichannel expertise and callback options to contact centers across hospitality, energy, government and finance industries.
“Today’s consumers channel hop to interact with brands but want seamless transitions. Making a connection appear seamless, however, depends on the right technology,” said Wes Hayden, CEO of Virtual Hold Technology. “Our partnership with Voxai gives more businesses the opportunity to make those connections possible. VHT solutions provide a robust package that tracks customers as they move across channels, offers callback from anywhere, and provide representatives the context behind a customer’s journey.”
“VHT has become a critical part of the superior customer experience that Voxai creates for companies so they can win and retain customer loyalty,” said Sunil Rudraraju, CEO of Voxai Solutions. “Voxai manages many high-profile customer contact centers. VHT’s highly available solutions, in addition to their broad omnichannel functionality, were the deciding factors in confirming our partnership. We look forward to incorporating VHT’s omnichannel solutions into more of our accounts.”
Posted by Veronica Silva Cusi, news correspondent
Voxai and Cyara Partner to Improve Contact Center Solutions
Omnichannel is quickly becoming the name of the game, and the multi-channel approach is needed to keep customers happy. Having an omnichannel strategy in place is important for all businesses—whether you’re a small mom and pop shop that needs to keep better track of your Facebook page’s comments, or a huge contact center that responds to hundreds of calls, chats and emails every day—and anyone who ignores the trend is far behind the competition. Thanks to mobile devices giving everyone the world at their fingertips, customers are used to getting what they want, when they want, and how they want—and that includes customer service.
“Voxai is extremely pleased to formalize the partnership with Cyara. Testing is a critical part of the project deployment process that we take very seriously,” said Hassen Pruitt, Director of QA at Voxai. “In fact, we are one of the very few companies in the contact center industry who maintains a full-time Quality Assurance department. Cyara software products have become a critical tool that we rely on to improve the scope, depth and efficiency of our testing exercises.”
Although the two companies have a long standing relationship, Voxai’s addition to the partner program now allows it to benefit from the Cyara Platform and the company’s expertise in Customer Experience Innovation Lifecycle (CXIL). Cyara will also benefit from this partnership, with Bill Bryant, Director of Global Alliances at Cyara, saying,“The Voxai partnership will enable Cyara to continue to expand our footprint as the industry-leading automated testing, monitoring and discovery platform…Voxai’s already impressive customer base can now benefit from Cyara’s CXIL best practices to drive innovation and optimization.”
This pairing should enable Voxai to further improve its customer contact center offering, thus allowing the company to enhance the overall customer journey. Since positive customer journeys are really what keep contact centers going by creating happy agents and callers, this seems like a win for everyone.
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Genesys CX (Genesys Premiere NA Customer Event)