Contact Center Services

Technology and Innovation that helps achieve your goals

Your customers expect a flawless customer experience every time they connect with you.

Your contact center is in good hands…

It is not easy to consistently achieve this expectation as contact channels multiply and technologies evolve in number and complexity. Compounding the challenge is the ever-increasing number of highly skilled resources needed to manage your contact center.

Voxai has the skills, expertise, and experience to help you meet the customer experience challenge with a range of Genesys Development Services, including implementation or managed services. Voxai provides a full life cycle of services from business and technology consulting, implementation planning and execution, testing, training, and three levels of managed services. Managed services range from augmenting your staff to support the platform infrastructure to full support of your contact center environment, allowing you to focus on your strategic core business.

Contact Center Services

Cloud Migration

Voxai embraces the power of change to create 360° value by putting the cloud at the core of your contact center. Our approach puts your business needs first, creating brand-specific solutions to elevate customer and agent experiences.

Discover new and better ways to unlock the power of Genesys Cloud CX with Voxai. From migration to cloud management, we work with you to help your business realize its full promise and achieve value in every engagement.

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CX Consulting

Today’s consumers have abundant choices in a borderless and boundless digital landscape. They’re increasingly impatient with brands that don’t deliver on their expectations. Every engagement is a piece of the experience and builds on one another.

Deliver effortless experiences that create lasting customer relationships and enable greater business outcomes than ever before.

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Professional Services

Our Professional Services experts and project managers have extensive experience implementing Genesys Cloud CX in many industries, including federal, utility, healthcare, retail, financial services, and higher education.

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Managed Services

Voxai’s Managed Services helps organizations of any size simplify contact center operations, enhance customer experience and improve service quality while reducing operating costs. Our services range from short-term Day 2 Operations to long-term application operation and administration of your Genesys Platform.

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IVA Solutions

Delight customers with intelligent, automated, and transactional conversations made possible by our AI-powered voice and digital automation solutions.

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Mobile phones and IVRs are entirely at odds with one another. Responding to multiple prompts requires the caller to pull the phone away from their ear to respond constantly. This is especially difficult if the customer is inputting complex information or has difficulties with speech recognition. A web-based IVR is a solution to this contact center challenge.  

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Voice Networking Services

Every minute counts when technical issues affect customer call routing into a contact center. SLAs for critical contact center environments demand quick troubleshooting. Oracle’s EOM enables network-wide views of calls and registrations, global KPIs and statistics, network equipment and information, and user group and trunk information.

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Featured Customer Success Stories

Top 5 International Airport

Genesys Cloud CX Migration

Learn how a top 5 international airport sees productivity take off while improving customer experience with our Genesys Cloud CX migration.

Major Federal Agency

Managed Services

Learn how a major US federal agency utilizes Voxai Managed Services to deliver optimal customer and agent experiences. Learn more about challenges & solutions.

Connected Vehicle Services Provider

Genesys Migration

Learn how a major connected vehicle services provider delivers safe, secured, and convenient services to millions of vehicle owners across North America.

Get the support you need—from dedicated experts committed to helping you deliver incredible customer experiences.