Genesys Proactive Contact Solutions
Voxai is experienced in implementing the Genesys Proactive Contact solution and the Outbound Contact solution to optimize customer care goals and outreach capabilities.
Our team has built custom integrations to the outbound contact technology to allow managed notifications from external business applications and to fully leverage the power of the Genesys platform to drive a wide range of proactive communications across channels.
Voxai has also implemented the Proactive Contact Solution to enable our clients to provide their customers with relevant notifications or self-service functionality, and thus achieve higher customer satisfaction and improved operational efficiencies. Reporting of the effectiveness of the notification is also provided to monetize the benefits as well as to cultivate opportunities to tune the application for better performance.