Genesys Workforce Management & Optimization Solutions
Looking for an easier, better way to manage your contact center workforce? Want to maintain workplace rules while cultivating staff motivation and performance? Voxai can help you positively leverage your staff resources, by deploying a feature-rich workforce optimization solution tailored to your environment. Utilizing Genesys WFO solutions, we have the experience to help you maximize agent satisfaction while controlling costs and fulfilling your evolving business needs and priorities. The Genesys WFO suite contains:
- Workforce Management
- Quality Monitoring
- Speech and Text Analytics
- Skills Assessment
Whether it is planning, forecasting, monitoring and analysis tools you need to align your workforce strategy with your business objectives or recording and analytics, our team’s strong knowledge and practical experience with the Genesys WFO solutions suite makes Voxai your best choice to transform, manage or enhance your workforce environment.