vInteract Cloud is a cloud-based Genesys Engage contact center solution built for companies who want a safe and secure cloud solution that is reliable (99.99%) and scales with your business. vInteract is fully customizable and managed in AWS and Azure secure tier 3 data centers.
Voxai provides this robust cloud solution to businesses of all sizes as an open, scalable platform that delivers routing efficiencies via the sophisticated Genesys Engage routing engine. vInteract fulfills the requirements of the most complex enterprise contact centers with full omnichannel routing (agent, skills, and predictive), advanced self-service, multimedia, analytics, workforce management, and much more.
Competitive advantages include:
- Single Tenant – You don’t have to share. Application Layer is a single dedicated tenant. Each customer solution will have segmented, and secure compute resources leveraging AWS security
- Remote Agent Capabilities – No matter where your agents are, they can interact with customers across the globe. This allows unprecedented flexibility to meet any situation which impacts you, your resources, and your customers.
- Scalable – Auto-scaling to meet your daily customer interactions.
- Availability – Cloud components are deployed in an active/active configuration leveraging availability zones to ensure the highest service availability.
- Enterprise-Grade Security – Benefitting from AWS or Azure, our data centers are certified for SSAE-16, PCI, HIPAA, FEDRAMP, SOC, and many other regulations. All traffic is encrypted between the Cloud and your organization. Automated intrusion detection and periodic certification tests ensure security is always at its peak.
- Right-Sized Compute – Compute resources to optimize and scale up/down to meet demand while reducing costs compared to legacy on-premise configurations, sized statically for peak demand.
- Genesys Engage – Access full Genesys Engage Software Suite. Leverage our existing Genesys Engage investment without sacrificing functionality, integrations, and customizations.
- Comprehensive Managed Services – 24*7*365 global NOCs, who provide superior incident and problem resolution, performance & capacity monitoring, scalability, auditable processes, measurable SLA-based support, and consistent patching cadence.
- Ease & Speed of Deployment – 90-day core delivery speed.
- Flexible Contract Terms – Whether you want to keep your existing Genesys licenses, go to subscription models, or leverage a hybrid model, we have you covered. Voxai offers all three models.