Contact Center Webinar: Analytics, Transform your Business Outcomes
Do you want to realize a distinct business intelligence advantage but not sure how to accomplish it? Are you considering adding analytics to your quality program? Struggling with the real-world application of omnichannel analytics? Voxai presents practical solutions for improving business intelligence and outcomes. This one-hour webinar will explain how to improve your business processes and operations with the Voxai analytics program based on the Genesys Omnichannel Analytics solution. You will gain knowledge on how to establish key analytics components such as use-cases, KPIs, sentiment measurement, and reporting to achieve dramatic improvements with your existing contact center and customer experience programs.
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