Cloud CX Dashboard
The only comprehensive cloud billing and monitoring platform, purpose-built for Genesys Cloud CX.
Why Cloud CX Dashboard
Ease of use, more insights, and faster actions.
All Service Elements
Alerts and Thresholds
Data and Insights
How organizations can get the most out of Cloud CX Dashboard
One Platform. Your entire Genesys Cloud CX Stack.
Voxai’s cloud-based collectors automatically detect, monitor, and alert your entire Genesys Cloud CX infrastructure. With the automated discovery of all resources, you’ll have full-stack visibility across all service elements in minutes. Never over-provision or under-utilize resources again. Monitoring through cloud-based collectors provides advanced insight into resource utilization, which is critical for capacity planning.
Onboard quickly and proactively monitor within minutes
- An intuitive configuration wizard means that you can have real-time visibility into the health, performance, availability, and usage of Genesys Cloud CX quickly and easily.
- Install our agentless cloud collectors onto your servers.
- Service Elements are recognized and instantly auto-configured based on best practices.
- Starts collecting performance and usage metrics right away.
Customize your monitoring & streamline your operations.
- Dynamic alert thresholds remove noise; workflows and escalation chains are tailored to your environment.
- Directly respond to and manage alerts via email, SMS, or voice.
- Graph everything from high-level KPIs to granular technical metrics.
Optimize spending and get the most out of the Genesys Cloud CX
- Full observability into Genesys Cloud CX platform.
- Bird-eye view into the organization’s cost spending with a detailed ROI analysis to minimize cost.
- Automated alerts on spending with threshold flags on reserved licenses/subscription expirations.
Collaborate with maps and dashboards
- Visualize your Genesys Cloud CX platform performance at the organization, BU, and element level using real-time maps with live status information.
- Increase data visibility with shareable dashboards and reports.
- Export business-relevant metrics to your preferred Business Intelligence tools.
Reduce MTTR with intelligent alerting
- Cloud CX Dashboard has three built-in technologies: email, notifications, and SMS.
- Adapt the notification system to schedule dashboard alerts based on your needs. You can configure our template builder to set up your notifications.
Full observability of Genesys Cloud CX
Simple and agent-less monitoring
Flexible and reliable alerts
Optimize resource allocation and usage