vManage
Cloud CX Dashboard
Experience full-spectrum usage tracking with the first and only platform specially designed for Genesys Cloud CX.
Why Cloud CX Dashboard
Ease of use, more insights, and faster actions.
Monitor
All Service Elements
Customize
Alerts and Thresholds
Visualize
Combined Usage
Explore
Data and Insights
Drive
Faster Actions
Achieve
Significant Savings
Use Cases
How organizations can get the most out of Cloud CX Dashboard
Use cloud-based agent-less monitoring to gather and monitor your entire Genesys Cloud CX automatically.
Use cloud-based agent-less monitoring to gather and monitor your entire Genesys Cloud CX automatically.
Use cloud-based agent-less monitoring to gather and monitor your entire Genesys Cloud CX automatically.
Use cloud-based agent-less monitoring to gather and monitor your entire Genesys Cloud CX automatically.
Use cloud-based agent-less monitoring to gather and monitor your entire Genesys Cloud CX automatically.
Use cloud-based agent-less monitoring to gather and monitor your entire Genesys Cloud CX automatically.
Global Business Processing Services Provider
“Cloud CX Dashboard is a crucial tool in our toolkit, and we plan to continue using it to drive our business forward.”
– Operations Director
Onboard quickly and proactively monitor within minutes
One Platform. Your entire Genesys Cloud CX Stack.
Voxai’s cloud-based collectors automatically detect, monitor, and alert on your entire Genesys Cloud CX infrastructure. With the automated discovery of all resources, you’ll have full-stack visibility across all service elements in minutes. Never over-provision or under-utilize resources again. Monitoring through cloud-based collectors provides advanced insight into resource utilization, which is critical for capacity planning.
SUBSCRIPTIONS
DEVICES
STORAGE
API
RESOURCES
VOICE
IVR
MESSAGING
Seamless Setup
- An intuitive configuration wizard means that you can have real-time visibility into the health, performance, availability, and usage of Genesys Cloud CX quickly and easily.
- Install our agentless cloud collectors onto your servers.
- Service Elements are recognized and instantly auto-configured based on best practices.
- Starts collecting performance and usage metrics right away.
Customize your monitoring & streamline your operations.
- Dynamic alert thresholds remove noise; workflows and escalation chains are tailored to your environment.
- Directly respond to and manage alerts via email, SMS, or voice.
- Graph everything from high-level KPIs to granular technical metrics.
Reduce MTTR with intelligent alerting
- Cloud CX Dashboard has two built-in technologies: email and app-based notifications.
- Adapt the notification system to suit your needs and set alert reminders. You could even use our template builder to write your own notifications.
It’s almost like magic.
