Cloud CX Dashboard
The only comprehensive cloud billing and monitoring platform, purpose-built for Genesys Cloud CX..
Why Cloud CX Dashboard
Ease of Use, more insights and faster actions.
Monitor
All Service Elements
Customize
Alerts and Thresholds
Visualize
Combined Usage
Explore
Data and Insights
Drive
Faster Actions
Achieve
Significant Savings
Use Cases
How organizations can get the most out of Cloud CX Dashboard
Use cloud-based agent-less monitoring to automatically gather and monitor your entire Genesys Cloud CX service elements usage and costs.
Use intelligent alerting with dynamic thresholds to drive faster action.
Use maps to see the usage and cost trend of your top services to forecast future spending.
Use granular filters with pre-defined views to see breakdowns of costs, usage information, and business insights.
Use a unified dashboard that lets you see the entirety of your business units in a singular view.
Use data export options to save and share custom reports to explore different data sets.
One Platform. Your entire Genesys Cloud CX Stack.
Voxai’s cloud-based collectors automatically detect, monitor, and alert on your entire Genesys Cloud CX infrastructure. With the automated discovery of all resources, you’ll have full-stack visibility across all service elements in minutes. Never over-provision or under-utilize resources again. Monitoring through cloud-based collectors provides advanced insight into resource utilization, which is critical for capacity planning.
SUBSCRIPTIONS
DEVICES
STORAGE
API
RESOURCES
VOICE
IVR
MESSAGING
Onboard quickly and proactively monitor within minutes
Seamless Setup
- An intuitive configuration wizard means that you can have real-time visibility into the health, performance, availability, and usage of Genesys Cloud CX quickly and easily.
- Install our agentless cloud collectors onto your servers.
- Service Elements are recognized and instantly auto-configured based on best practices.
- Starts collecting performance and usage metrics right away.
Customize your monitoring & streamline your operations.
- Dynamic alert thresholds remove noise; workflows and escalation chains are tailored to your environment.
- Directly respond to and manage alerts via email, SMS or voice.
- Graph everything from high-level KPIs to granular technical metrics.
Optimize spending and get the most out of the Genesys Cloud CX
- Full observability into Genesys Cloud CX platform.
- Bird-eye view where you can cut costs and optimize spending with a detailed ROI analysis.
- Automated alerts flag spend thresholds and reserved licenses/subscription expirations.
Collaborate with maps and dashboards
- Visualize your Genesys Cloud CX platform performance at the organization, BU, and element level using real-time maps with live status information.
- Increase data visibility with shareable dashboards and reports.
- Export business-relevant metrics to your preferred Business Intelligence tools.
Reduce MTTR with intelligent alerting
- Cloud CX Dashboard comes with 3 built-in technologies such as email, notifications, and SMS.
- Adapt the notification system to suit your needs and set alert reminders. You could even use our template builder to write your own notifications.
It’s almost like magic.
