vCX360

Cloud CX Dashboard

The only comprehensive cloud billing and monitoring platform, purpose-built for Genesys Cloud CX..

I WANT TO SEE

Why Cloud CX Dashboard

Ease of use, more insights, and faster actions.

PRODUCT BRIEF

Monitor
All Service Elements

Customize
Alerts and Thresholds

Visualize
Combined Usage

Explore
Data and Insights

Drive
Faster Actions

Achieve
Significant Savings

Use Cases

How organizations can get the most out of Cloud CX Dashboard

Use cloud-based agent-less monitoring to automatically gather and monitor your entire Genesys Cloud CX service elements usage and costs.

Use intelligent alerting with dynamic thresholds to drive faster action.

Use maps to see the usage and cost trend of your top services to forecast future spending.

Use granular filters with pre-defined views to see breakdowns of costs, usage information, and business insights.

Use a unified dashboard that lets you see the entirety of your business units in a singular view.

Use data export options to save and share custom reports to explore different data sets.

One Platform. Your entire Genesys Cloud CX Stack.

Voxai’s cloud-based collectors automatically detect, monitor, and alert your entire Genesys Cloud CX infrastructure. With the automated discovery of all resources, you’ll have full-stack visibility across all service elements in minutes. Never over-provision or under-utilize resources again. Monitoring through cloud-based collectors provides advanced insight into resource utilization, which is critical for capacity planning.

SUBSCRIPTIONS

DEVICES

STORAGE

API

RESOURCES

VOICE

IVR

MESSAGING

Onboard quickly and proactively monitor within minutes

Cloud CX Dashboard setup is quick and straightforward, without dedicated hardware. The initial setup is wizard-based and done in minutes. Alarm thresholds and custom notifications are quick and easy to configure. With the automated discovery of all Genesys Cloud CX resources, you’ll have full-stack visibility across all service elements in minutes. Cloud-based collectors automatically detect, monitor, and alert your entire Genesys Cloud CX infrastructure. Your entire Genesys Cloud CX infrastructure is visualized in real-time maps with live status information.

Seamless Setup

  • An intuitive configuration wizard means that you can have real-time visibility into the health, performance, availability, and usage of Genesys Cloud CX quickly and easily.
  • Install our agentless cloud collectors onto your servers.
  • Service Elements are recognized and instantly auto-configured based on best practices.
  • Starts collecting performance and usage metrics right away.

Customize your monitoring & streamline your operations.

  • Dynamic alert thresholds remove noise; workflows and escalation chains are tailored to your environment.
  • Directly respond to and manage alerts via email, SMS, or voice.
  • Graph everything from high-level KPIs to granular technical metrics.

Optimize spending and get the most out of the Genesys Cloud CX

  • Full observability into Genesys Cloud CX platform.
  • Bird-eye view into the organization’s cost spending with a detailed ROI analysis to minimize cost.
  • Automated alerts on spending with threshold flags on reserved licenses/subscription expirations.

Collaborate with maps and dashboards

  • Visualize your Genesys Cloud CX platform performance at the organization, BU, and element level using real-time maps with live status information.
  • Increase data visibility with shareable dashboards and reports.
  • Export business-relevant metrics to your preferred Business Intelligence tools.

Reduce MTTR with intelligent alerting

  • Cloud CX Dashboard has two built-in technologies: email, and app-based notifications.
  • Adapt the notification system to schedule dashboard alerts based on your needs. You can configure our template builder to set up your notifications.

Full observability of Genesys Cloud CX

Simple and agent-less monitoring

Flexible and reliable alerts

Optimize resource allocation and usage

It’s almost like magic.

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