Tailored solutions for your unique business challenges.

Each industry has unique business issues, regulations, and competition that impacts how they approach providing great customer experiences.
Voxai works with some of the largest companies across industry verticals to develop customer service strategies to improve customer experience in their unique industry. We know the unique business challenges these industries face. Our experience and knowledge of these challenges mean reducing risks and costs while improving customer outcomes. It has also made our customers incredibly effective in the following verticals:

Energy

This industry is where “always-on” meets unpredictable and uncontrollable outside forces. Weather, mother nature, and accidents of all types can result in outages that spike contact volumes without notice. Compound the unpredictability with regulatory oversight and deregulation, and you have an industry with many unique challenges. Voxai has worked with many energy and utility customers across the US to design customer care strategies that can withstand unpredictable contact spikes while simultaneously keeping costs within budget. 

Government

The highest security levels and constant scrutiny are the hallmarks of the Government industry business. It is a specialized business that takes a special partner that knows what to expect and how to operate effectively. Voxai maintains a federally certified NOC in its Coppell office and manages services for one of the largest federal government entities. Our teams are credentialed and ready to assist your governmental entity with technology replacements or upgrades, application development, or outsourcing your center’s operations. Local, state, or federal entities can be supported effectively by our Coppell offices. levels and constant scrutiny are the hallmarks of the Government industry business. It is a specialized business that takes a special partner that knows what to expect and how to operate effectively. Voxai maintains a federally certified NOC in its Coppell office and manages services for one of the largest federal government entities. Our teams are credentialed and ready to assist your governmental entity with technology replacements or upgrades, application development, or the outsourcing of your center’s operations. Local, state, or federal entities can be supported effectively by our Coppell offices.

Hospitality

In no other industry is competition for customers fiercer than in the hospitality industry. Company reputations and success are dependent on providing the best customer experience possible. The average just isn’t acceptable. Voxai has worked with several large hospitality companies and provides managed services for some of the largest in the industry. Our out-of-the-box thinking has helped hospitality companies grow their customer base and stay one step ahead of their competition.

Finance

Financial firms are early adopters of technology. They utilize it in every facet of their business—from securing accounts and transactions to providing personalized service in this highly competitive industry. Financial firms need a partner like Voxai, who has unrivaled skill and expertise with the latest technologies and understands how to deploy them in this unique industry.