All businesses who interact with customers have similar challenges.
How do you make each interaction with a customer positive, no matter what channel or channels they choose to reach you and the circumstances; positive or negative? How do you provide exceptional service within budget? How do you keep your agents motivated? Despite similar customer care challenges, each industry has unique business issues and processes, regulations, and varying degrees of competition that impact how they approach providing service to their clients.
Voxai has worked side by side with some of the largest companies in various industry verticals to develop best practices. We know the unique business challenges these industries face. Our experience and knowledge of these challenges reduces risk, cost and improves outcomes for our customers.
This is an industry where “always on” meets unpredictable and uncontrollable outside forces. Weather, mother nature, accidents of all types can result in outages that spike contact volumes without notice. Compound the unpredictability with regulatory oversight and deregulation and you have an industry with many unique challenges. Voxai has worked with many Energy and Utility customers across the US to design customer care strategies that can withstand unpredictable contact spikes while simultaneously keeping costs within budget. Read our Utility Success Story here.
Highest security levels and constant scrutiny are the hallmarks of the Government industry business. It is a specialized business that takes a special partner that knows what to expect and how to operate effectively. Voxai maintains a federally certified NOC in its Coppell office and manages services for one of the largest federal government entities. Our teams are credentialed and ready to assist your governmental entity with technology replacements or upgrades, application development or the outsourcing of your center’s operations. Local, State or Federal entities can be supported effectively from our Coppell offices. Contact us if you would like more information about our Government Practice.
In no other industry is competition for customers fiercer than in the Hospitality industry. Company reputations and success are dependent on providing the best customer experience possible. Average just isn’t acceptable. Voxai has worked with a number of large hospitality companies and provides managed services for some of the largest in the industry. Our out of the box thinking has helped hospitality companies grow their customer base and stay one step ahead of their competition. If you are interested in learning more about our hospitality or managed service solutions, please contact us!
Financial firms are early adopters of technology. They utilize it in every facet of their business—from securing accounts and transactions to providing the personalized service this highly competitive industry demands. Financial firms need a partner like Voxai who has unrivalled skill and expertise with the latest technologies and the understanding of how to deploy it in this unique industry. Contact us to find out more about our technology practice for the financial industry.
Whether or not your business fits into one of these industry categories, we can help you Manage, Transform and Enhance your customer care experience.
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Testimonials from Clients
“The Voxai Team has been very instrumental in the overall success of the project. Strong technical knowledge, knowledge of the applications, insights with our vendor and their software and keen insights to our business has enabled them to shape and direct the implementation. They have been key to the success of the projects and could not have done it without them.”
“The team has continually gone above and beyond to keep the project on track. They continually provide superior support in all of our projects.”
“Voxai’s team acts as the defacto face of the (Energy Company) to our many business customers. Voxai has provided consistent and realiable service for a significant amount of time. Voxai is an irreplaceable team member that we are very lucky to have.”
North East Utility
“Voxai has worked patiently with our business users to help them understand the WFM application and its configuration. Recently Voxai spent 3 days with our largest call center team on WFM. That helped move the needle for the business tremendously and provided them with a lot of insight into the application. Without Voxai’s efforts, they wouldn’t be as comfortable as they are today with the application.”