Contact Center Managed Services
Faster. Smarter. Secure. Flexible.
(Optimized operations for your Genesys products)
Voxai’s Managed Services helps organizations of any size simplify contact center operations, enhance customer experience and improve service quality while reducing operating costs. Our services range from short-term Day 2 Operations to long-term application operation and administration of your Genesys Platform.
With over 18 years of contact center experience, Voxai provides a comprehensive range of managed services which include migrating, upgrading, optimizing, and managing all Genesys products in on-premise, cloud, and hybrid environments.
With Voxai Managed Services, businesses have the compliance, security, and availability they need and expect, freeing up in-house IT to focus on core competencies.
Service Flexibility & Scalability
Voxai combines a deep understanding of your Genesys platform, operations, resources, and requirements with world-class operations capabilities. Our integrated teams can rapidly deliver scalable cloud solutions to companies across various industries, working with leading cloud providers, including AWS, Google Cloud, Microsoft Azure, and VMWare Cloud.
Enhanced Security & Compliance
Voxai Managed Services builds and maintains a growing repository of operational, security, and compliance guardrails that helps you adhere to requirements. Real-time alerts and audit trails address compliance mandates through automated detection and remediation solutions.
Cost Optimization & Predictability
Voxai Managed Services model helps you make informed decisions with financial and operational insights. Voxai customers have enjoyed double-digit operational savings while improving SLAs, security, and compliance. Voxai also provides a cloud billing platform, which provides a holistic view of the entire billing and monitoring experience, allowing our Genesys customers to track resource usage and costs in a single unified view. This helps further analyze, manage, and optimize the costs of your workloads.
How It Works
Voxai Delivery Model
Support Coverage – 24X5, 24X7, and Custom
Voxai Managed Services are best suited for
Accelerated Cloud Migration
Organizations looking for smoother and more manageable lift and shift migrations and cloud-native application deployments. Voxai can take on full or partial operational responsibility for your Genesys contact center solution environment during and post-migration
Turnkey Contact Center Operations
Organizations seeking expert help to handle contact center infrastructure and operations can leverage the features of a standardized library of configurations, tools, process automation, and controls built over the years.
Application Managed Services
Organizations looking for specific innovations, customizations, integrations, and day-to-day operations can rest assured on our Genesys platform and their skilled resources to focus on high-value tasks of their business.