CX Solutions for Government


Deliver intelligent experiences that meet citizen expectations.

18+ Years

Contact center experience

300M

Citizens served every year

1B

Interactions supported

When the world moves, move ahead.


We assist government and federal agencies in embracing innovation and transforming digitally to operate smarter, achieve more, and improve services in the face of accelerated change. We combine fresh thinking, insights, and experience with our capabilities to help you modernize and achieve more from your resources.

Whatever your future vision, we turn your ideas into reality, deliver better citizen experiences, and improve outcomes for all those you serve. As a result, when the world moves, you move ahead.

What We Do

Elevate every experience of citizen engagement.

We are helping our customers deliver better citizen experiences through our empathetic solutions powered by Genesys Cloud CX products serving 300 million citizens annually. Your compassionate agents can engage and deliver care to your citizens by leveraging our omnichannel, automation, messaging, and analytics solutions.

CX for Government and Federal Agencies


All-In-One Cloud Contact Center Solutions

We are committed to providing highly secure cloud contact centers to the government and federal agencies, assuring the security and confidentiality of citizen information. We deliver trusted government services with a number of platform options, including FedRamp to provide customer experience solutions that meet the strict security and reliability standards required to protect citizen data.

Genesys Cloud CX™ for government →

Modernize the Core

Are you future-ready? Modernizing public service starts at the core. Future-looking solutions can help you scale innovation and deliver on the promise of digital government. By evaluating the entire citizen journey with your agency, our digital strategy experts will help you modernize your systems and processes.

Scale quickly and efficiently →

Intelligent Automation

Lower call wait times help empower citizen self-service. Do you want to enable 24/7 availability across channels at a low cost while still providing consistent, compliant responses to all citizen inquiries? Examine how you could improve first call resolution and average handle time by diverting some conversations and allowing more complex interactions to handle by humans. Our automation and AI solutions make it possible.

Optimize citizen experiences with automation→

Pandemic Support

We have developed and deployed applications helping our federal agency customers manage orders and deliver COVID test kits to millions of people hinges on efficient coordination, proactive support, and effortless citizen experiences. Our understanding of the complexities in ordering and managing the delivery of COVID test kits has helped us design an end-to-end experience to efficiently and safely inform, order, and track the home delivery of COVID test kits.

Covid test kits order management→

OUTCOMES

Digital transformation and CX services to improve the citizen experience

35%

Of calls deflected via Channel optimization, providing faster responses and lower wait times.

See how →

48 Hours

Developed and deployed bi-lingual IVR application in 48 hours to help millions of citizens.

See how →

85%

Improvement in OSAT.

See how →

get started

The future of public services starts here..

If you are preparing your federal, state, local or regional government for digital-first citizen engagement, Voxai can help.

Contact us to learn how we’ve helped other organizations like yours meet current demands and prepare for the future.