CX Solutions for Utilities


The future of utilities is digital. Discover how we’re helping utility organizations enable transformation for value and new growth.

Unparalleled

18+ years of utility industry experience

Unmatched

Partner ecosystem

Proven

CX Solutions

Plug into Intelligent Customer Experiences.


The utility industry is dramatically transforming, evolving into a more digitized and decentralized one. Traditional contact centers and their business operations are being disrupted and changing rapidly.

Many utilities have embarked on their journey to the cloud with incremental adoption of contact center infrastructure and software solutions, but tackling an enterprise strategy for the cloud has been challenging. But those challenges can be overcome. Getting to value essentially requires a holistic approach that combines new contact center technology with the new ways of working that the cloud introduces to the organization.

Voxai’s cloud migration approach powered by Genesys cloud contact center products can significantly enhance business agility and resilience, accelerate innovation, and elevate enterprise security.

Voxai Differentiation.

Cloud-first digital transformation.

Every cloud project is different. After assessing your goals, we’ll work with you to define the right cloud solution for your business needs with a holistic approach that addresses people, processes, and technology.

Voxai CX solutions for utilities boost customer engagement and satisfaction, reduce churn, and deliver operational efficiencies and cost savings.

What We Do

Voxai solutions help your agents deliver faster and smarter service and help your contact center deliver lower costs and greater revenue.

Cloud Contact Center Solution

The right cloud contact center software makes providing a great customer experience easy, from call center basics to the latest CX innovations. With contact center software from Genesys, you get the best and broadest customer and employee experience capabilities and a partner who is with you – all the way.

GENESYS CLOUD CX™ for Utility →

All-in-One Cloud Contact Center Solution

Cloud Migration Services

Migration to the cloud is vital for utility organizations looking to achieve digital transformation and exploit growth opportunities while preparing for disruption.

Your Cloud. Your Choice.

Get the cloud you want without limits

Migrating from another platform?

No Problem.

Migrate from Avaya

Migrate from Cisco

Supercharge customer experiences

Combine automated and agent assistance to respond to customer queries quickly, resolve issues efficiently, and easily meet spikes in contact volumes. Engage customers proactively with outage notifications and restoration updates during emergencies to demonstrate that your organization is accessible and responsive in difficult times.

VOXAI DIGITAL ENGAGEMENT SOLUTIONS → 

VOXAI OMNICHANNEL SOLUTIONS → 

VOXAI PROACTIVE MESSAGING SOLUTIONS →

Boost efficiency and reduce costs

Increase self‑service adoption and support agents with contextual insights and efficiency‑boosting tools using our AI‑first approach to customer engagement. Continuously optimize engagement while enhancing customer experiences with intuitive omnichannel analytics and reporting.

AGENT PRODUCTIVITY SOLUTIONS →

Real‑world Business Outcomes

A Major Energy Company in Puerto Rico

Discover how a leading utility provider in Puerto Rico increases agility, lowers costs, and accelerates innovation through Cloud Migration.

A Major Utility Provider in North America

Uses Voxai solution powered by Genesys to modernize its IT infrastructure and better serve customers.

A Major Utility Provider in TX

Improved insight into operational costs and customer interactions using Genesys products that made the project a huge success.

Happy agents = Happy customers

Make it easier for your agents to serve your customers better.