CX Solutions for Utilities
The future of utilities is digital. Discover how we’re helping utility organizations enable transformation for value and new growth.
18+ years of utility industry experience
Plug into Intelligent Customer Experiences.
The utility industry is dramatically transforming, evolving into a more digitized and decentralized one. Traditional contact centers and their business operations are being disrupted and changing rapidly.
Many utilities have embarked on their journey to the cloud with incremental adoption of contact center infrastructure and software solutions, but tackling an enterprise strategy for the cloud has been challenging. But those challenges can be overcome. Getting to value essentially requires a holistic approach that combines new contact center technology with the new ways of working that the cloud introduces to the organization.
Voxai’s cloud migration approach powered by Genesys cloud contact center products can significantly enhance business agility and resilience, accelerate innovation, and elevate enterprise security.
Cloud-first digital transformation.
Every cloud project is different. After assessing your goals, we’ll work with you to define the right cloud solution for your business needs with a holistic approach that addresses people, processes, and technology.
Voxai CX solutions for utilities boost customer engagement and satisfaction, reduce churn, and deliver operational efficiencies and cost savings.
What We Do
Voxai solutions help your agents deliver faster and smarter service and help your contact center deliver lower costs and greater revenue.
Cloud Contact Center Solution
The right cloud contact center software makes providing a great customer experience easy, from call center basics to the latest CX innovations. With contact center software from Genesys, you get the best and broadest customer and employee experience capabilities and a partner who is with you – all the way.
All-in-One Cloud Contact Center Solution
Cloud Migration Services
Migration to the cloud is vital for utility organizations looking to achieve digital transformation and exploit growth opportunities while preparing for disruption.
Your Cloud. Your Choice.
Get the cloud you want without limits
Migrating from another platform?
Supercharge customer experiences
Combine automated and agent assistance to respond to customer queries quickly, resolve issues efficiently, and easily meet spikes in contact volumes. Engage customers proactively with outage notifications and restoration updates during emergencies to demonstrate that your organization is accessible and responsive in difficult times.
Boost efficiency and reduce costs
Increase self‑service adoption and support agents with contextual insights and efficiency‑boosting tools using our AI‑first approach to customer engagement. Continuously optimize engagement while enhancing customer experiences with intuitive omnichannel analytics and reporting.
Real‑world Business Outcomes
A Major Energy Company in Puerto Rico
Discover how a leading utility provider in Puerto Rico increases agility, lowers costs, and accelerates innovation through Cloud Migration.
A Major Utility Provider in North America
Uses Voxai solution powered by Genesys to modernize its IT infrastructure and better serve customers.
A Major Utility Provider in TX
Improved insight into operational costs and customer interactions using Genesys products that made the project a huge success.
Happy agents = Happy customers
Make it easier for your agents to serve your customers better.