Need help moving to Genesys Cloud CX?

Take Genesys Cloud Guided Tour

Delivering customer experiences beyond expectations

With the right contact center solutions from Genesys, you get the best and broadest customer and employee experience capabilities — and Voxai as your trusted partner with you all the way, makes a perfect recipe for continued success.

Transition means an opportunity. Discover what your Genesys cloud migration journey could look like and learn how a technology makeover of your existing legacy call center will empower you to make every moment count. You’ll get a proven process to assure smooth operations and measurable results.

New
Cloud Contact Center Implementation

Power deeply connected experiences through the seamless, all-in-one contact center solution.

Learn more »

Deliver competitively superior customer experiences and digital transformation at any scale.

Learn more »
Migration
For Legacy Contact Centers

Legacy

Private Cloud
(vInteract)
Public Cloud
Azure & AWS
Genesys
 
Top 5 International Airport

Cloud migration sees productivity take-off while improving customer experience.

The first phase of implementation just took six weeks. In no time, our advisors were fully trained and ready to take customer calls. With the immediate impact on customer experience in just three months, the airport achieved some big gains. Thanks to Genesys Cloud CX and Voxai’s expert handling of cloud migration, it’s much easier to control queues and move resources around.

Full of options. And possibilities.

CX Consulting services

Our experts tailor solutions for your unique needs and requirements from common to customized.

Stand out »
Professional services

Technical know-how, tools, and experience to ensure seamless migrations.

Explore more »
Managed services

Our experts ensure high availability and keep your solution current.

Stay robust »
Custom application development services

Empower your business with our application development services.

Get more done »
Training and education

Successful onboarding with tailored training and documentation at every step of the way.

Learn More »
For more information,
talk to our experts

Extend your Genesys Cloud CX migration experience with our purpose-built capabilities

Intelligent Virtual Assistants

Voxai offers an integrated hub for deploying prebuilt virtual assistants to deliver intuitive and personalized experiences across your digital and voice channels. Voxai IVA also includes the low-code package powered by Koopid, our partner, which allows rapid deployment through an easy-to-use, drag-and-drop interface to get your self-service up and running quickly.

Interact »

vCX360

vCX360 works in conjunction with the Genesys customer experience solution to gather customer satisfaction levels securely across inbound, outbound, scheduled callback, email channels, and synchs seamlessly, making Voxai’s vCX360 an intuitive yet powerful solution.

Analyze »

Reporting

Make smarter, more informed decisions with intuitive dashboards that deliver real-time and historical insights on key business metrics and trends. Voxai’s out-of-the-box reports provide everything you need to track call centers reporting metrics such as platform usage, threshold licensing, agent status, service level, and skill performance. It’s just a start!

Talk to an expert »

vConnector

vConnector fulfills all your data migration gaps during the Cloud migration journey.. It is software-based middleware, enabling data retrieval and transformation between systems. Integrate all your data easily, quickly, and cost-effectively with our out-of-the-box, high-performance vConnector.

Connect »

Genesys Cloud CX Migration – Solution bundles

  Core Voice Core+
Omnichannel
Core++
Full Platform
Core Functionality
     
Basic (ACD, IVR, Dialer, Reporting, and Queue Management)
Agent Desktop
Call Recording
SoftPhone
Additional Channels
     
Email  
Chat  
Workforce Optimization
     
Integrations – CRM, Billing, Web, and Mobile  
Speech/Interaction Analytics    
Workforce Automation
     
Proactive Notifications (VA/Bots)    
Managed Services
     
24/7 Enterprise-class support
To know more about our solution bundles, Talk to our expert »

Now is the moment for cloud

Our experts are ready. Genesys Cloud is ready. And you’re more ready than you think!

Let’s start the conversation. Ensure you have a partner with Genesys experience to handle changes affecting you today — and tomorrow.