Retail CX Solutions


Attract and retain shoppers consistently.

Whether you need an efficient omnichannel solution to boost conversation rate or an Intelligent virtual assistant that predicts what shoppers want before they ask, Voxai Solutions for retail can help.

Meet shoppers the moment they start their search and orchestrate the entire journey.

The shopper journey starts before engaging with your contact center in the retail CX landscape. Meet your shopper where the journey begins, and treat them to a standout digital experience that creates customers for life.

Voxai solutions for retail are powered by proven Genesys IVR and IVA capabilities, enabling brands to deliver truly conversational and personalized customer engagements at scale to increase customer satisfaction and brand loyalty.

Orchestrate the entire customer journey – beginning to end.

Voxai implements highly scalable and customized Genesys Cloud CX solutions to deliver a superior retail experience for your shoppers. Using proven experience and retail‑specific intents, this unified platform responds to shoppers’ demands and evolving expectations.

Meet customers the moment they start their search.

Meet your shopper where the journey begins to orchestrate their customer journey, not just when a shopper knocks at the contact center front door.

Fulfill orders & expectations across all channels.

Shop, click, collect. Connect these moments across channels with convenience and transparency. Use AI to follow journeys, identify needs and engage via shoppers’ preferred channels. Track orders, redress issues, and provide full visibility as to returns, refunds, replacements, and complaints.

Engage shoppers on their channel of choice.

Unified platform with more than 20 channels from voice and chat to social media and other digital channels, meet your shoppers when they want to connect with you.

Self-service that works – Any Time.

Design your self-service solution based on what shoppers want, ensuring you meet their expectations and resolve issues as and when they occur.

Better digital retail experiences, faster.

Top Use Cases Supported

Order status
Order status
Make purchase
Product availability
Order issue
Delivery Status
Delivery Status
Pick up status
Pick up status
Locations & hours
Locations & hours
Billing assistance
Billing assistance
Cancel order
Cancel order
Account info
Account info
Make payment
Reward inquiry
Reward inquiry
Return item
Return item
Product support
Tech support
Tech support
Credit card app
Credit card app

What We Do

We help you create seamless customer experiences for your shoppers across every touchpoint.

CX Consulting

For extraordinary retail experiences

Our CX consulting teams will help you design and roadmap Genesys Cloud CX solutions for optimal customer experiences for your shoppers.

Professional Services

Results that speak for themselves.

To stitch an incredible customer journey for your shoppers, we exist to lace up the divide between your business requirements and technology. We bring relevant expertise, tools, and know-how to build tailor-made retail solutions and help you achieve impactful business results.

Cloud Managed Services

Faster. Smarter. Secure. Flexible.

With our technical know-how and resource pool, we can help you manage the contact center solution delivering a consistent customer experience for your shoppers.

Real‑world Business Outcomes

Leading Business machines & solutions provider

Discover how the retailer has achieved a 10% reduction in repeat callers and a 34% reduction in average talk time.

Connected Vehicle Services Provider

Learn how a major connected vehicle services provider delivers safe, secured, and convenient services to millions of vehicle owners across North America.

Learn how you can deliver standout shopper experiences to improve lifetime customer value and revenue while reducing costs.