Voxai always seeks motivated, results-oriented team players who want to build their careers, work with cutting-edge technology in a fast-growing, innovative, and dynamic company and achieve a work-life balance.
Our team’s hard work and enthusiasm for designing and managing expert solutions to real-world problems propelled our growth.
Yes, we work hard but also know how to have fun.
Current Open Positions
Position Title: IT Analyst
VOXAI SOLUTIONS, INC. is looking for an IT Analyst with Bachelor’s degree in Engineering (any field), Data Science, Analytics, or a related discipline, +2 years of progressive experience in strong customer service, technical support skills, problem-solving, analytical skills, database analysis experience, business operations, objectives, strategies, processes, and information flow.
Roles and Responsibility:
The IT Analyst will be responsible for reacting to Customer reported events, performing triage and remediation, working with various contact center components, and performing data analytics. Specifically, IT Analyst will: Provide technical support for contact center data analysis. Conduct and coordinate complex data reporting and create analytical models utilizing reporting tools such as Power BI. Monitor call metrics, gather customer data, fulfill customer needs, and provide next steps to the customer whenever applicable. Perform outbound calling to ensure all customers are contacted promptly. Handle inbound customer communication, perform troubleshooting, and diagnose concerns. Design MS SQL queries to perform contact center data analysis. Develop interactive dashboards and reports of large data sets. Design data models to reduce the data processing time and enhance business value. Provide support to stakeholders and businesses in automating dashboards. Perform customer follow-ups to ensure overall satisfaction. Communicate with vendors to solve customer concerns. Set up process workflows utilizing MS Visio. Maintain databases to ensure accuracy. Create and maintain business data reports of various types.
Job Location: 635 Fritz Drive, Suite 220, Coppell, Texas 75019.
Working Hours: 40hrs per week.
Apply: Send resume to firstname.lastname@example.org
Please note: The job may require some travel in the US with expenses paid by the employer. Applicant must be authorized to work in the United States.