Built Here!

Voxai is always looking for motivated, results-oriented team players who want to build their career, work with cutting-edge technology in a fast-growing, innovative, and dynamic company and achieve a work-life balance.

Our team’s hard work and enthusiasm for designing and managing expert solutions to real-world problems propelled our growth.

Yes, we work hard, but we also know how to have fun.

Current Open Positions

Position – Contact Center Consultant(s) – Multiple Levels of Experience

As a Contact Center Consultant, you will have the visibility and responsibility to maintain, manage and enhance multiple Contact Center enterprise solutions that are vital to the success of Corporations and government entities. The Consultant will work within defined processes to execute change management and daily maintenance and be responsible for reacting to Customer reported events and performing the necessary triage. This position will focus on the implementation, support, and upgrades of the industry-leading Contact Center Software suite, Genesys, and the Consultant will have the opportunity to work with all components of the Genesys Suite, which include bots, AI, self-service (IVR), voice, SMS, real-time analytics, routing, reporting and recording solutions.

The desired candidate should have two years of work experience as a Consultant and should have obtained a high level of familiarity and understanding involving the following areas:

Contact Center Skills:
  • Understanding of Call Center Technologies, Call Routing, Skilling, Workforce Management, Call Recording, Call Center Reporting
  • Understanding of Call Center Operations
Technical Skills
  • Understanding of SIP protocols (SIP/SDP/RTP)
  • CTI – a thorough knowledge of the messaging between telephony platforms, phones, and applications
  • Familiarity with Web page protocols and languages, including JavaScript and HTML
  • SIP stream analysis (including firewall and SBC transitions)
  • Call Routing
  • IP Networking and Routing
  • CTI messaging, including endpoint registrations, subscriptions, redirects, treatments, and data attachment.
  • Linux/Unix administration
  • Shell (bash) scripting / Java / Python / SQL
  • VXML
  • AWS/Azure
  • Bot
Requirements
Entry Level
  • Bachelor’s in Computer Science or related degree or equivalent IT Support Experience
  • Excellent verbal and written communications skills
  • Creative Thinker
  • Security background check required
Mid Level
  • Bachelor’s in Computer Science or related degree or equivalent IT Support Experience
  • Excellent verbal and written communications skills
  • Creative Thinker
  • Security background check required
  • 3 + Years of Contact Center Technology Support (Genesys, Cisco, Avaya, or other Cloud Contact Center solution support)
Job Location
Voxai Solutions 635 Fritz Drive, Suite 220 Coppell, Texas 75019

Send resume to bmarshall@voxai.com