Voxai Professional Services


Transforming Innovative Genesys Contact Center Products into Intelligent Solutions

Get expert guidance, every step of the way.

18+ Years

Contact center experience

300M

Citizens served every year

1B

Interactions supported

Migrating to Genesys Cloud CX can provide sustainable business and operational advantages. That’s the first step. Secondly, you MUST need a partner with specialized contact center skills and industry experience who can help you realize those business and operational outcomes. The Voxai Professional Services organization is a global team of CX experts who partner with you to realize your goal of brand-relevant experiences using the Genesys Cloud CX.

Ensure brand-relevant business outcomes and realize value faster with proven implementation methodologies, technical know-how, tools, and experts— proven by thousands of successful projects.

Voxai professional services

Experience matters

No matter your business goal, Voxai brings domain-relevant expertise, toolset, and technical know-how to build a world-class experience center and help you achieve consistently positive business results.

Proven Methodologies

Our professional discovery, analysis, planning, design, and expert delivery enable efficient Genesys Cloud CX migration and accelerated business outcomes.

Rapid Deployment Tools

Voxai Professional Services has developed several specialized custom toolsets for rapid Genesys Cloud CX migration, including vConnector (Data Migration Tool), vCX360 (Customer Experience Management Solution), Intelligent Virtual Assistants, and Reporting & Analytics.

The Think-Tank

Take advantage of our global team of Genesys certified specialists, averaging more than ten years of Genesys contact center products experience, mobilized to your preferred engagement model, whether in-region or remote resourcing.

We’re here to help you

Achieve Holistic Digital Transformation.

Modernize Legacy Contact Center Infrastructure.

Improve Customer and Agent Experiences.

Realize Faster and Greater ROI.

Implementing and Customizing Your Success

Our Professional Services experts and project managers have extensive experience implementing Genesys Cloud CX in many industries, including federal, utility, healthcare, retail, financial services, and higher education.

Plan

Our CX Consulting team builds upon decades of contact center experience to analyze your industry, enterprise, and business objectives and create strategies that meet the ever‑changing demands of your customers.

Deliver

We have the most experienced and qualified delivery team in the industry for Genesys Cloud CX, and we’re ready to help you design, develop, test, and launch customer service strategies and CX solutions to meet your specific needs.

Support & Optimize

Our comprehensive portfolio of managed services and optimization services ensures your customer service experience and business results keep getting better over time.

Voxai Professional Services Benefits

Consulting and Workshops
Assess and plan Genesys Cloud CX, map your customer journey, performance optimization, resource planning – even augment your staff. Get a new or improved Genesys solution up and running fast. We can work with you side-by-side or take leadership of the implementation.

Design and Implementation
Whether you want a full or custom Genesys Implementation/Migration, our turn-key professional services deliver the most valuable solutions across all channels – quickly and cost-effectively.

Cloud Adoption and Migration
Rely on our Voxai cloud experts to help you assess, plan, and execute a customized and successful migration to Genesys Cloud CX.

Your success is our success.

We are committed to helping you accelerate business outcomes, boost value, and achieve results throughout your journey.