Transforming Innovative Genesys Contact Center Products into Intelligent Solutions
Get expert guidance, every step of the way.
Contact center experience
Citizens served every year
Migrating to Genesys Cloud CX or Genesys Multicloud CX can provide sustainable business and operational advantages. That’s the first step. Secondly, you MUST need a partner with specialized contact center skills and industry experience who can help you realize those business and operational outcomes. The Voxai Professional Services organization is a global team of CX experts who partner with you to realize your goal of brand-relevant experiences using the Genesys Cloud CX or Genesys Multicloud CX.
Ensure brand-relevant business outcomes and realize value faster with proven implementation methodologies, technical know-how, tools, and experts— proven by thousands of successful projects.
No matter your business goal, Voxai brings domain-relevant expertise, toolset, and technical know-how to build a world-class experience center and help you achieve consistently positive business results.
Our professional discovery, analysis, planning, design, and expert delivery enable efficient Genesys Cloud CX/Genesys Multicloud CX migration and accelerated business outcomes.
Rapid Deployment Tools
Voxai Professional Services has developed several specialized custom toolsets for rapid Genesys Cloud CX/Genesys Multicloud CX migration including vConnector (Data Migration Tool), vCX360 (Customer Experience Management Solution), Intelligent Virtual Assistants, and Reporting & Analytics.
Take advantage of our global team of Genesys certified specialists, averaging more than ten years of Genesys contact center products experience, mobilized to your preferred engagement model, whether in-region or remote resourcing.
We’re here to help you
Achieve Holistic Digital Transformation.
Modernize Legacy Contact Center Infrastructure.
Improve Customer and Agent Experiences.
Realize Faster and Greater ROI.
Implementing and Customizing Your Success
Our Professional Services experts and project managers have extensive experience implementing Genesys Cloud CX and Genesys Multicloud CX in many industries, including federal, utility, healthcare, retail, financial services, and higher education.
Our CX Consulting team builds upon decades of contact center experience to analyze your industry, enterprise, and business objectives and create strategies that meet the ever‑changing demands of your customers.
We have the most experienced and qualified delivery team in the industry for Genesys Cloud CX or Genesys Multicloud CX, and we’re ready to help you design, develop, test, and launch customer service strategies and CX solutions to meet your specific needs.
Support & Optimize
Our comprehensive portfolio of managed services and optimization services ensures your customer service experience and business results keep getting better over time.
Voxai Professional Services Benefits
Consulting and Workshops
Assess and plan Genesys Cloud CX or Genesys Multicloud CX, map your customer journey, performance optimization, resource planning – even augment your staff. Get a new or improved Genesys solution up and running fast. We can work with you side-by-side or take leadership of the implementation.
Design and Implementation
Whether you want a full or custom Genesys Implementation/Migration, our turn-key professional services deliver the most valuable solutions across all channels – quickly and cost-effectively.
Cloud Adoption and Migration
Rely on our Voxai cloud experts to help you assess, plan, and execute a customized and successful migration to Genesys Cloud CX or Genesys Multicloud CX.