Voxai Professional Services
Transforming Innovative Genesys Contact Center Products into Intelligent Solutions
Get expert guidance, every step of the way.
18+ Years
Contact center experience
300M
Citizens served every year
1B
Interactions supported
Migrating to Genesys Cloud CX can provide sustainable business and operational advantages. That’s the first step. Secondly, you MUST need a partner with specialized contact center skills and industry experience who can help you realize those business and operational outcomes. Our global team of Genesys cloud cx certified professionals partners with you to realize your goal of brand-relevant experiences and realize maximum value from Genesys Cloud CX.
Ensure brand-relevant business outcomes and realize value faster with proven implementation methodologies, technical know-how, tools, and experts— proven by thousands of successful projects.
Experience matters
No matter your business goal, Voxai brings domain-relevant expertise, toolset, and technical know-how to build a world-class experience center and help you achieve consistently positive business results.
Proven Methodologies
Our professional discovery, analysis, planning, design, and expert delivery enable efficient Genesys Cloud CX migration and accelerated business outcomes.
Rapid Deployment Tools
Voxai Contact Center Professional Services has developed several specialized custom toolsets for rapid Genesys Cloud CX migration, including vConnector (Data Migration Tool), vCX360 (Customer Experience Management Solution), Intelligent Virtual Assistants, and Reporting & Analytics.
The Think-Tank
Take advantage of our Genesys cloud cx certified professionals, averaging more than ten years of Genesys contact center products experience, mobilized to your preferred engagement model, whether in-region or remote resourcing.
We’re here to help you
Achieve Holistic Digital Transformation.
Modernize Legacy Contact Center Infrastructure.
Improve Customer and Agent Experiences.
Realize Faster and Greater ROI.
Implementing and Customizing Your Success
Our Contact Center Professional Services experts and project managers have extensive experience implementing Genesys Cloud CX in many industries, including federal, utility, healthcare, retail, financial services, and higher education.
Plan
Our CX Consulting team builds upon decades of contact center experience to analyze your industry, enterprise, and business objectives and create strategies that meet the ever‑changing demands of your customers.
Deliver
We have the industry’s most experienced and qualified delivery team of Genesys cloud cx-certified professionals. We’re ready to help you design, develop, test, and launch customer service strategies and CX solutions to meet your specific needs.
Support & Optimize
Our comprehensive portfolio of managed and optimization services ensures your customer service experience and business results improve over time.
Voxai Professional Services Benefits
Consulting and Workshops
Assess and plan Genesys Cloud CX, map your customer journey, performance optimization, resource planning – even augment your staff. Get new or improved Genesys contact center solutions up and running fast. We can work with you side-by-side or take leadership of the implementation.
Design and Implementation
Whether you want a full or custom Implementation/Migration, our turn-key Genesys professional services deliver the most valuable solutions across all channels – quickly and cost-effectively.
Cloud Adoption and Migration
Rely on our Voxai cloud experts to help you assess, plan, and execute customized contact center professional services and successful migration to Genesys Cloud CX.
Your success is our success.
We are committed to helping you accelerate business outcomes, boost value, and achieve results throughout your journey.