Enterprise Operations Monitor

Every minute counts when technical issues affect customer calls routing into a contact center. SLAs for critical contact center environments demand quick troubleshooting. Oracle’s EOM enables network-wide views of calls and registrations, global KPIs and statistics, network equipment statistics and information, and user group and trunk information.

Voxai recommends utilizing Oracle EOM to dramatically reduce the time to find, isolate, and correct voice network issues. The solution offers an immediate drill-down into the network, providing diagrammatic call flow analyses with full protocol details, raw capturing, and end-to-end registrations.

Major Advantages of Oracle EOM include:

  • Reduced Operational Costs
  • Increased Service Quality
  • Enhanced Efficiency
  • Shortened Incident Response Times
  • Cloud Capable
Monitoring and Analysis Features:
  • Network Tracing
  • Network Alerts
  • Call Logs
  • KPI Analysis
Troubleshooting Features:
  • IP Decoding and Filtering
  • Media Recording
  • In-Depth Root Cause Analysis
  • Automated Alias Detector
  • Live User Search

For more information about Oracle Enterprise Monitor, please see the Product Brief.