Contact Center
Managed Services

Faster. Smarter. Secure. Flexible.

(Optimized operations for your Genesys products)

Voxai’s Managed Services helps organizations of any size simplify contact center operations, enhance customer experience and improve service quality while reducing operating costs. Our services range from short-term Day 2 Operations to long-term application operation and administration of your Genesys Platform.

With over 18 years of contact center experience, Voxai provides a comprehensive range of managed services which include migrating, upgrading, optimizing, and managing all Genesys products in on-premise, cloud, and hybrid environments.

With Voxai Managed Services, businesses have the compliance, security, and availability they need and expect, freeing up in-house IT to focus on core competencies.

Learn how a major US federal agency is delivering optimal customer and agent experiences with Voxai Managed Services.

Read more

Benefits

Service Flexibility & Scalability

Voxai combines a deep understanding of your Genesys platform, operations, resources, and requirements with world-class operations capabilities. Our integrated teams can rapidly deliver scalable cloud solutions to companies across various industries, working with leading cloud providers, including AWS, Google Cloud, Microsoft Azure, and VMWare Cloud.

Enhanced Security &
Compliance

Voxai Managed Services builds and maintains a growing repository of operational, security, and compliance guardrails that helps you adhere to requirements. Real-time alerts and audit trails address compliance mandates through automated detection and remediation solutions.

Cost Optimization &
Predictability

Voxai Managed Services model helps you make informed decisions with financial and operational insights. Voxai customers have enjoyed double-digit operational savings while improving SLAs, security, and compliance. Voxai also provides a cloud billing platform, which provides a holistic view of the entire billing and monitoring experience, allowing our Genesys customers to track resource usage and costs in a single unified view. This helps further analyze, manage, and optimize the costs of your workloads.

How It Works

Featured components

Voxai Delivery Model

Support Coverage – 24X5, 24X7, and Custom

Voxai Managed Services are best suited for

Accelerated Cloud
Migration

Organizations looking for smoother and more manageable lift and shift migrations and cloud-native application deployments. Voxai can take on full or partial operational responsibility for your Genesys contact center solution environment during and post-migration

Turnkey Contact Center
Operations

Organizations seeking expert help to handle contact center infrastructure and operations can leverage the features of a standardized library of configurations, tools, process automation, and controls built over the years.

Application Managed
Services

Organizations looking for specific innovations, customizations, integrations, and day-to-day operations can rest assured on our Genesys platform and their skilled resources to focus on high-value tasks of their business.

Your success is our success.

Contact a Voxai expert to learn more.