CX Solutions for Financial Services
TECHNOLOGY AND INNOVATION THAT HELPS ACHIEVE YOUR TOP GOALS
Discover what YOU can do using the right technology to serve customers and connect employees. We combine forces with Genesys to help YOU create and market offers, optimize operations, and manage talent.
Trusted To Deliver CX Financial Services.
Imagine your bank delivering cloud-based, highly secured, in-the-moment experiences to customers and agents – across digital channels with integrated voice self-service fraud detection to mitigate risk.
Better Engagement
Serve your customers how, where, and when they want— with optimal speed and efficiency.
Intuitive AI
Level up your digital experiences, and offer superior self-service and human‑assisted experiences across voice and digital channels.
Actionable Insights
Get clear and actionable insights across touchpoints to make informed decisions, discover opportunity areas and improve results.
Peace of Mind
Stay secure and compliant with industry-standard PCI-DSS Level 1 certification, SOC 2 certification, and HIPAA compliance.
Genesys Solutions For Finance To Help You Succeed
Contact Center Solutions
Our contact center solutions unify customer and agent experiences across phone, email, chat, text, and social channels – a perfect fit for your unique business, cloud infrastructure, and CX ecosystem.
Genesys Cloud CX™ for Financial Services →
A composable all-in-one CX platform
Fraud Detection Services
Voxai solutions for voice self-service fraud detection provides authentication, secure payment processing, and Personally Identifiable Information (PII) collection services. Our solutions help authenticate customers and offer businesses a faster and more personalized contact center experience.
AI Solutions
Add an intelligent engagement layer to your contact center operations with our AI solutions that help you offer a preferred way for many customers to interact with financial institutions.
Workforce Management Solutions
Engage and empower your contact center employees – for more meaningful customer conversations.
We offer solutions for Employee Performance Management, Workforce forecasting & scheduling, Quality Assurance & Monitoring, Gamification, and Analytics (Speech & Text).
Contact Center Solutions
Our contact center solutions unify customer and agent experiences across phone, email, chat, text, and social channels – a perfect fit for your unique business, cloud infrastructure, and CX ecosystem.
Genesys Cloud CX™ for Financial Services →
A composable all-in-one CX platform
Fraud Detection Services
Voxai solutions for Fraud Detection provides authentication, secure payment processing, and Personally Identifiable Information (PII) collection services. Our solutions help authenticate customers and offer businesses a faster and more personalized contact center experience.
AI Solutions
Add an intelligent engagement layer to your contact center operations with our AI solutions that help you offer a preferred way for many customers to interact with financial institutions.
Workstream Collaboration Solutions
Engage and empower your contact center employees – for more meaningful customer conversations.
We offer solutions for Employee Performance Management, Workforce forecasting & scheduling, Quality Assurance & Monitoring, Gamification, and Analytics (Speech & Text).
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Featured Customer Stories
Driving Strategy Towards Improving Efficiency
A Top 50 Global Financial Services Firm significantly improves Customer Experience with Genesys Cloud CX migration.
Bank on better customer experiences from Voxai and Genesys.