Build Intelligent, Agile CX with Amazon Connect & Voxai

Cloud-native. Cost-efficient. AI-ready.
Leverage the power of Amazon Connect with Voxai’s proven expertise and vCX360 platform to design, deploy, and manage modern contact centers with speed and scale. 

Start Your Journey

Unlock the Power of Amazon Connect

Pay-as-you-go cloud-native platform
No infrastructure lock-in, scalable on demand

Eliminate upfront hardware costs and scale your contact center operations up or down based on demand. Pay only for what you use with Amazon Connect’s flexible pricing model.

Faster time-to-value
Deploy in days, not months 

Get your contact center up and running quickly with pre-built templates and automated deployment processes that reduce implementation time from months to days.  

Secure, global and resilient
Built on trusted AWS infrastructure 

Benefit from AWS’s global infrastructure with built-in security, compliance certifications, and 99.9% uptime SLA across multiple regions. 

Built-in AI from AWS
Speech recognition, chatbots, call analytics out of the box  

Leverage powerful AWS AI services including Amazon Lex for conversational interfaces, Amazon Transcribe for real-time speech-to-text, and Amazon Comprehend for sentiment analysis.

Open platform with robust APIs
Seamless integration with your CX ecosystem 

Connect with your existing CRM, helpdesk, and business applications through comprehensive APIs and pre-built connectors for popular enterprise systems.

Backed by innovation
Continuous updates from AWS with native AI evolution 

Stay ahead with regular feature updates and new AI capabilities automatically available in your Amazon Connect instance without additional implementation effort. 

Your Trusted Amazon Connect Partner

As an AWS Select Tier Services Partner, Voxai brings unmatched expertise in Amazon Connect implementations, migrations, and optimizations with proven methodologies for every deployment. 

20+ Years Experience

Decades of contact center and customer experience expertise 

150+ Certified Architects & Engineers 

Team of AWS-certified professionals with deep technical expertise

1600+ Projects Delivered  

Industry-tailored deployments designed to meet specific business needs 

AI-Powered Tools

Advanced AI capabilities to enhance Connect functionality 

Data-led CX Transformation

Proven data transformation frameworks for Amazon Connect – interaction flows, reports, VoC, routing, and CX insights

Enterprise-Grade

Scalable solutions with intuitive no-code management 

Comprehensive Amazon Connect Services

From initial assessment to ongoing optimization, we provide end-to-end Amazon Connect services tailored to your business needs. 

Cloud Migration Services

Decades of contact center and customer experience expertise 
  • Assessment & Planning
  • Operational Readiness
  • Interaction Flows & Data Migration 
  • Integrations 
  • Testing & Validation 
  • Go-Live Support 

01

Cloud Migration

02

Managed Services

Managed Services

Team of AWS-certified professionals with deep technical expertise 
  • Managed Platform (including Cloud Observability) 
  • Managed CX 
  • Add-Ons (CSM, TAM and ITSM) 

AI-Driven CX

Advanced AI capabilities to enhance Connect functionality  
  • AI-powered Routing Design & Optimization 
  • Forecasting and IVR Containment Strategy 
  • WFM Efficiency Tuning 
  • Journey Orchestration 
  • Voice of Customer/NLP Strategy Enablement 

03

AI-Driven CX

Voxai Enhancements for Amazon Connect

Powered by Voxai’s vCX360 Platform

Amplify your Amazon Connect experience with intelligent automation, enterprise observability, data-driven insights, and real-time CX control. 

vManage

Proactive platform and application monitoring 

Feedback Manager 

Multichannel surveys, Sentiment Analysis and CSAT/NPA

CX Control Hub 

Provide business users the control of routing, prompts, and voicemail automation

Experience Analytics 

Real-time KPIs, Operational, and Business insights 

Datastore 

Unified Data Lakes for CX intelligence 
Ready to transform your contact center?
Get in touch with our experts today.

Let’s Connect  

Industry-Specific Expertise

We understand the unique challenges and requirements of different industries, delivering tailored Amazon Connect solutions that meet your specific needs.

Government & Public Services

Secure, compliant solutions for government agencies and public sector organizations 
  • FedRAMP Compliance 
  • Citizen Services
  • Omni-channel Support 

Utilities 

Reliable customer service solutions for utility companies and energy providers 
  • Outage Management
  • Billing Support 
  • Emergency Response 

Healthcare 

HIPAA-compliant contact center solutions for healthcare organizations
  • Patient Scheduling 
  • Telehealth Support 
  • Emergency Services

Financial Services 

Secure, compliant solutions for banks, credit unions, and financial institutions 
  • Fraud Prevention 
  • Account Services
  • Loan Processing 

Education  

Secure, compliant solutions for banks, credit unions, and financial institutions 
  • GenAIChatbots 
  • Student Services  
  • Enrolment Support 

Retail & E-commerce 

Omnichannel customer support for retail and e-commerce businesses 
  • Order Support 
  • Returns Management 
  • Customer Care 

Amazon Connect + Voxai: Value Proposition 

What You Need

How Voxai Delivers

Speed-to-Deploy and Cost Control
Prebuilt templates, automation, and phased launches
Operational Visibility & Control 
vManage, no-code tools, and ITSM integration
Actionable Customer Insights
Real-time analytics, NPS/CSAT, and vCX360 benchmarking 
Unified and Scalable Architecture
Modular deployments across geographies and channels
AI-Enhanced Customer Journeys
AWS AI + Voxai’s bots and Prompt Engineering
Post-Go-Live Optimization 
Managed services, coaching, and KPI tuning

Get Started with Voxai + Amazon Connect 

Take control of your CX future, the Voxai way.
Start Your CX Journey