Cloud is Imperative for Total Experience
Voxai embraces the power of change to create 360° value by putting the cloud at the core of your contact center. Our approach puts your business needs first, creating brand-specific solutions to elevate customer and agent experiences.
Discover new and better ways to unlock the power of Genesys Cloud CX with Voxai. From contact center migration to cloud management, we work with you to help your business realize its full promise and achieve value in every engagement.
Why Voxai
Keep on-premises benefits while effortlessly moving to our Genesys cloud solution for innovation.
Options to fit your needs
View the native capabilities of Genesys Cloud CX
Get a robust set of features out of the box and add more. Explore all you can do with the native capabilities of Genesys Cloud CX.
Manage more complexity with Genesys Cloud CX
Designed with the world’s largest brands in mind, Genesys Cloud CX powers contact centers and digital transformation at any scale.
One-Stop Services
We craft experiences that no others have not yet imagined. Employing a wide range of powerful capabilities using a single set of services means working only with one team of experts.
Create exceptional customer and agent experiences by arranging the ideal mix of capabilities for your unique business needs. Gain greater agility by consuming ready-made services. You no longer need to build, which saves both time and resources.
Proven Cloud ROI
You can understand how to reduce costs by moving from on-premises software to Genesys Cloud solution with our free return on investment (ROI) and total cost of ownership (TCO) estimate. We can help you:
- Understand the “hidden” costs of your on-premises solution.
- Quantify savings of moving to the cloud.
- Get a year-by-year comparison of the costs for an on-premises and cloud solution and the savings of the cloud over 5 years.
Cloud migration sees productivity take off while improving customer experience.
The first phase of implementation took just six weeks. In no time, our advisors were fully trained and ready to take customer calls. With the immediate impact on customer experience in just three months, the airport achieved some big gains. Thanks to Genesys Cloud CX migration partner and Voxai’s expert handling of cloud contact center migration, it’s much easier to control queues and move resources around.
Migrate with confidence
Proven, paced, and predictable delivery
Walk
Migrate your core contact center environment without loss of functionality.
Run
Enhance and optimize with digital channels, context-driven actions, analytics, and employee engagement.
Fly
Differentiate between data and AI for predictive and personalized engagements.
Irrespective of the path you choose, Our focus is you.
Clear Goals
Success Planning
- Agree on a success plan together
- Focus on your outcomes
- Track progress across milestones
- Manage during regular touchpoints
- Revisit annually, quarterly, or another cadence
Expert Guidance
Customer Success Manager
- Success planning
- Service, renewal, and training recommendations
- Product update notifications
- Overall Satisfaction Score (OSAT)
- Executive business reviews
Accelerated results
Outcome-driven services
- Quick starts
- Dedicated engagements
- Training subscriptions
- Go-live assistance
- Testing and readiness
- API and integration services
It’s a relationship for us, not a transaction
We’re with you all the way.
With some vendors, it might feel as if your relationship ends once you sign the purchase order. That can leave you feeling abandoned and like you’re left to figure out the rest of the journey on your own. You deserve better; your journey shouldn’t end with the go-live party. Using customer feedback and provider interactions, we’ve developed an unmatched experience. It’s called Voxai and Genesys Continued Success.
To the Genesys Cloud. With confidence. Now.
Migrate from Avaya
Why stick with the age-old voice-driven contact center products? Get to value faster with Digital-First Genesys Cloud Solutions.
Migrate from Cisco
Break free from PBX lock-in. Get to value faster with All-In-One Genesys Cloud Solutions.
Genesys PureConnect to Genesys Cloud CX
Some time ago, you decided to power your customer service experiences with Genesys PureConnect. It’s time to make a move – Now.
Full of options. And possibilities.
CX consulting services
Our experts tailor solutions for your unique needs and requirements, from common to customized.
Professional services
Technical know-how, tools, and experience to ensure seamless migrations.
Custom application development services
Empower your business with our application development services.
Training and Education
Successful onboarding with tailored training and documentation at every step of the way.
For more information,
talk to our experts
Cloud CX Migration
Extend your Genesys Cloud CX migration experience with our purpose-built capabilities.
IVA
Voxai offers an integrated hub for deploying prebuilt virtual assistants to deliver intuitive and personalized experiences across your digital and voice channels. Voxai Intelligent Virtual Assistants (IVA) also includes the low-code package powered by Koopid, our partner, which allows rapid deployment through an easy-to-use, drag-and-drop interface to get your self-service up and running quickly.
vCX360
vCX360 works in conjunction with the Genesys customer experience solution to gather customer satisfaction levels securely across inbound, outbound, scheduled callback, and email channels and synchs seamlessly, making Voxai’s vCX360 an intuitive yet powerful solution.
Analyze »
Reporting
Make smarter, more informed decisions with intuitive dashboards that deliver real-time and historical insights on key business metrics and trends. Voxai’s out-of-the-box reports provide everything you need to track call centers reporting metrics such as platform usage, threshold licensing, agent status, service level, and skill performance. It’s just a start!
vConnector
vConnector fulfills all your data migration gaps during the Cloud migration journey.. It is software-based middleware enabling data retrieval and transformation between systems. Integrate all your data easily, quickly, and cost-effectively with our out-of-the-box, high-performance vConnector.
Genesys Cloud CX Migration – Solution bundles
| Core Voice | Core+ Omnichannel | Core++ Full Platform | |
|---|---|---|---|
| Core Functionality | |||
| Basic (ACD, IVR, Dialer, Reporting, and Queue Management) |  | | |
| Agent Desktop | | | |
| Call Recording | | | |
| SoftPhone | | | |
| Additional Channels | |||
| | ||
| Chat | | | |
| Workforce Optimization | |||
| Integrations – CRM, Billing, Web, and Mobile | | | |
| Speech/Interaction Analytics | | ||
| Workforce Automation | |||
| Proactive Notifications (VA/Bots) | | ||
| Managed Services | |||
| 24/7 Enterprise-class support | | | |
Now is the moment for the cloud.
Our experts are ready. Genesys Cloud is ready. And you’re more prepared than you think! Ensure you have a partner with Genesys experience to handle changes affecting you today — and tomorrow.
