Cloud is Imperative for Total Experience
Voxai embraces the power of change to create 360° value by putting the cloud at the core of your contact center. Our approach puts your business needs first, creating brand-specific solutions to elevate customer and agent experiences.
Discover new and better ways to unlock the power of Genesys Cloud CX with Voxai. From migration to cloud management, we work with you to help your business realize its full promise and achieve value in every engagement.
Keep the benefits of your on-premise solutions while seamlessly moving to the cloud for innovation.
Options to fit your needs
View the native capabilities of Genesys Cloud CX
Get a robust set of features out of the box and add more. Explore all you can do with the native capabilities of Genesys Cloud CX.
Manage more complexity with Genesys Cloud CX
Designed with the world’s largest brands in mind, Genesys Cloud CX powers contact centers and digital transformation at any scale.
We craft experiences others have yet to imagine. Employing a wide range of powerful capabilities using a single set of services means you only have to work with one team of experts.
Create exceptional customer and agent experiences by arranging the ideal mix of capabilities for your unique business needs. Gain greater agility by consuming ready-made services. You no longer need to build, which saves both time and resources.
Proven Cloud ROI
You can understand how to reduce costs by moving from on-premises software to Genesys Cloud with our free return on investment (ROI) and total cost of ownership (TCO) estimate. We can help you:
- Understand the “hidden” costs of your on-premises solution.
- Quantify savings of moving to the cloud.
- Get a year-by-year comparison of the costs for an on-premises and cloud solution and the savings of the cloud over 5 years.
Cloud migration sees productivity take off while improving customer experience.
The first phase of implementation took just six weeks. In no time, our advisors were fully trained and ready to take customer calls. With the immediate impact on customer experience in just three months, the airport achieved some big gains. Thanks to Genesys Cloud CX and Voxai’s expert handling of cloud migration, it’s much easier to control queues and move resources around.
Migrate with confidence
Proven, paced, and predictable delivery
Migrate your core contact center environment without loss of functionality.
Enhance and optimize with digital channels, context-driven actions, analytics, and employee engagement.
Differentiate between data and AI for predictive and personalized engagements.
Irrespective of the path you choose, Our focus is you.
- Agree on a success plan together
- Focus on your outcomes
- Track progress across milestones
- Manage during regular touchpoints
- Revisit annually, quarterly, or another cadence
Customer Success Manager
- Success planning
- Service, renewal, and training recommendations
- Product update notifications
- Overall Satisfaction Score (OSAT)
- Executive business reviews
- Quick starts
- Dedicated engagements
- Training subscriptions
- Go-live assistance
- Testing and readiness
- API and integration services
It’s a relationship for us, not a transaction
We’re with you all the way.
With some vendors, it might feel as if your relationship ends once you sign the purchase order. That can leave you feeling abandoned and like you’re left to figure out the rest of the journey on your own. You deserve better; your journey shouldn’t end with the go-live party. Using customer feedback and provider interactions, we’ve developed an unmatched experience. It’s called Voxai and Genesys Continued Success.
To the Genesys Cloud. With confidence. Now.
Migrate from Avaya
Why stick with the age-old voice-driven contact center solution? Get to value faster with Digital-First Genesys Cloud Products.
Migrate from Cisco
Break free from PBX lock-in. Get to value faster with All-In-One Genesys Cloud Products.
Genesys PureConnect to Genesys Cloud CX
Some time ago, you decided to power your customer service experiences with Genesys PureConnect. It’s time to make a move – Now.
Full of options. And possibilities.
CX consulting services
Our experts tailor solutions for your unique needs and requirements from common to customized.
Technical know-how, tools, and experience to ensure seamless migrations.
Our experts ensure high availability and keep your solution current.
Cloud CX Migration
Extend your Genesys Cloud CX migration experience with our purpose-built capabilities.
Voxai offers an integrated hub for deploying prebuilt virtual assistants to deliver intuitive and personalized experiences across your digital and voice channels. Voxai Intelligent Virtual Assistants (IVA) also includes the low-code package powered by Koopid, our partner, which allows rapid deployment through an easy-to-use, drag-and-drop interface to get your self-service up and running quickly.
vCX360 works in conjunction with the Genesys customer experience solution to gather customer satisfaction levels securely across inbound, outbound, scheduled callback, email channels, and synchs seamlessly, making Voxai’s vCX360 an intuitive yet powerful solution.
Make smarter, more informed decisions with intuitive dashboards that deliver real-time and historical insights on key business metrics and trends. Voxai’s out-of-the-box reports provide everything you need to track call centers reporting metrics such as platform usage, threshold licensing, agent status, service level, and skill performance. It’s just a start!
vConnector fulfills all your data migration gaps during the Cloud migration journey.. It is software-based middleware, enabling data retrieval and transformation between systems. Integrate all your data easily, quickly, and cost-effectively with our out-of-the-box, high-performance vConnector.
Genesys Cloud CX Migration – Solution bundles
|Basic (ACD, IVR, Dialer, Reporting, and Queue Management)|
|Integrations – CRM, Billing, Web, and Mobile|
|Proactive Notifications (VA/Bots)|
|24/7 Enterprise-class support|