Need help moving to Genesys Cloud CX?

Delivering Customer Experiences Beyond Expectations

With the right contact center solutions from Genesys, you get the best and broadest customer and employee experience capabilities — and Voxai as your trusted partner with you all the way, makes a perfect recipe for continued success.

Transition means an opportunity. Discover what your Genesys cloud migration journey could look like and learn how a technology makeover of your existing legacy call center will empower you to make every moment count. You’ll get a proven process to assure smooth operations and measurable results.

Top 5 International Airport

Cloud migration sees productivity take off while improving customer experience.

The first phase of implementation just took six weeks. In no time, our advisors were fully trained and ready to take customer calls. With the immediate impact on customer experience in just three months, the airport achieved some big gains. Thanks to Genesys Cloud CX and Voxai’s expert handling of cloud migration, it’s much easier to control queues and move resources around.

Full of options. And possibilities.

CX consulting services

Our experts tailor solutions for your unique needs and requirements from common to customized.

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Professional services

Technical know-how, tools, and experience to ensure seamless migrations.

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Managed services

Our experts ensure high availability and keep your solution current.

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Custom application development services

Empower your business with our application development services.

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Training and Education

Successful onboarding with tailored training and documentation at every step of the way.

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For more information,
talk to our experts

Cloud CX Migration

Extend your Genesys Cloud CX migration experience with our purpose-built capabilities.

IVA

Voxai offers an integrated hub for deploying prebuilt virtual assistants to deliver intuitive and personalized experiences across your digital and voice channels. Voxai Intelligent Virtual Assistants (IVA) also includes the low-code package powered by Koopid, our partner, which allows rapid deployment through an easy-to-use, drag-and-drop interface to get your self-service up and running quickly.

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vCX360

vCX360 works in conjunction with the Genesys customer experience solution to gather customer satisfaction levels securely across inbound, outbound, scheduled callback, email channels, and synchs seamlessly, making Voxai’s vCX360 an intuitive yet powerful solution.

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Reporting

Make smarter, more informed decisions with intuitive dashboards that deliver real-time and historical insights on key business metrics and trends. Voxai’s out-of-the-box reports provide everything you need to track call centers reporting metrics such as platform usage, threshold licensing, agent status, service level, and skill performance. It’s just a start!

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vConnector

vConnector fulfills all your data migration gaps during the Cloud migration journey.. It is software-based middleware, enabling data retrieval and transformation between systems. Integrate all your data easily, quickly, and cost-effectively with our out-of-the-box, high-performance vConnector.

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Genesys Cloud CX Migration – Solution bundles

Core VoiceCore+
Omnichannel
Core++
Full Platform
Core Functionality
Basic (ACD, IVR, Dialer, Reporting, and Queue Management)
Agent Desktop
Call Recording
SoftPhone
Additional Channels
Email
Chat
Workforce Optimization
Integrations – CRM, Billing, Web, and Mobile
Speech/Interaction Analytics
Workforce Automation
Proactive Notifications (VA/Bots)
Managed Services
24/7 Enterprise-class support

Now is the moment for the cloud.

Our experts are ready. Genesys Cloud is ready. And you’re more prepared than you think! Ensure you have a partner with Genesys experience to handle changes affecting you today — and tomorrow.