Our proprietary software package contains a fully featured softphone toolbar application, which will perform both agents and call control functions at a desktop level. It is fully customizable to integrate with the leading CRM applications and can be deployed to control the physical phone or as a SIP endpoint where there is no physical agent desk phone required.
With over a decade of experience in building custom softphone applications, Voxai engineers have designed this product with a small footprint to occupy virtually no real estate on an agent’s screen. We have designed a user interface with state-specific buttons to make the use of our softphone easy and reliable and as familiar to the agent as the physical phone on their desks.
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The Voxai Softphone will take your contact center operations to the next level by enabling more efficient call handling, inbound or outbound, and better integrated customer data management.