Our proprietary software package contains a fully featured softphone toolbar application, which will perform both agents and call control functions at a desktop level. It is fully customizable to integrate with the leading CRM applications and can be deployed to control the physical phone or as a SIP endpoint where there is no physical agent desk phone required.
With over a decade of experience in building custom softphone applications, Voxai engineers have designed this product with a small footprint to occupy virtually no real estate on an agent’s screen. We have designed a user interface with state-specific buttons to make the use of our softphone easy and reliable and as familiar to the agent as the physical phone on their desks.
The Voxai Softphone will take your contact center operations to the next level by enabling more efficient call handling, inbound or outbound, and better integrated customer data management.