No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. 3CX’s UC functionality is inbuilt and included as standard on-premise or in the cloud, Read more…
A dynamic contact center transformed by IP/SIP technology can instantly mobilize its resources to respond rapidly to customer inquiries. IP/SIP technology is a critical component for creating this next-generation contact center that delivers unattainable efficiencies and enables new capabilities that drive revenue and greater customer satisfaction. By implementing a SIP-enabled Read more…
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Every once in a while, there comes along a call center technology that disrupts (in a good way) business as we know it. Session Initiation Protocol (SIP) is one of those technologies. And though it has been around for over a decade, there are organizations where the use of SIP Read more…