Congratulations! Your firm has decided to migrate your contact center to the cloud but moving to the cloud is more than lifting and shifting applications to the cloud. Many people don’t realize the mental and technical shifts required to migrate to the cloud. Cloud enables customers to rethink their customer experience, infrastructure, and support operations while moving to and achieving access to cutting-edge technology. That’s where Voxai, with their Genesys, certified Cloud professionals, can help you make your move a success.
Assessment, Strategy, and Roadmap
- Operational Readiness Review- Analysis of current business processes and customer interactions, ensuring the move to the cloud provides efficiencies across user groups and business units.
- VOIP Health Assessment
- Expansion of services across new media types (Chat, SMS, Chatbot).
- Incorporation of industry-leading AI services (Amazon Lex).
- The decision process for customization versus AppFoundry extensions. Mapping requirements and capabilities versus cost points.
- Design integration with the remaining premise or other cloud components (IVR, CRM, Data Warehousing, Archives, AWS, Data Analytics, Carrier Trunking).
- Designing migration, testing, and support plans specifically for the cloud.
Cloud Transformation and Migration Services
- – Component Configurations
- – Omnichannel Optimization
- – Workforce Management Optimization
- – Quality Evaluation Quick Start
- – Full Development Shop for customizations and system integrations.
- – Business tailored/customized dashboards
- – SIT and Stress/Load Testing – Cyara Partner (Full Media and Testing Services)
- – Customer UAT Support
- – Migration support and monitoring
- – Implementation Walk-Through
- – Customer training services
- – Warranty and Support Transition
Ongoing Solution Management and Optimization Services
Voxai’s expert guidance and support doesn’t have to end with a successful cloud migration. Voxai’s managed services can be extended to provide ongoing platform and application management and optimization. Voxai maintains the experience and skills allowing customers to focus on their core business.
- – 24/7 NOC with follow-the-sun support teams
- – Routine / Detailed Health Checks
- – Automated end-to-end monitoring
- – Customer Dedicated ServiceNow Portal
- – Quarterly Platform Performance Reporting /Reviews
- – Trend Analysis, Voice Analytics, Customer Surveys
- – Extensible custom services (Data Warehousing)
- – Platform Life Cycle Consulting – mapping new functionality to new customer efficiencies and services.
If you would like to speak to one of our cloud contact center experts, please contact us.