CX is more than Technology

CX Consulting

Voxai brings industry-leading consulting and business experience to help you transform your contact centers.

Not just important, critical!

Why CX Consulting and Strategy?

Customer experience isn’t a one-time thing. It’s every time a customer interacts with your brand through multiple touchpoints, databases, and technologies. Your customer experience must become a USP of your business.

With increased competition in this digital era, it is crucial for any business to provide a superior customer experience (CX) and stay ahead.

At Voxai, we help clients design, build and operate digital experiences at your stage or from scratch, , we will meet you where you are.

CX Assessment and Strategy

Customer experience is the number one brand differentiator that customers are willing to pay a price premium of up to 13% simply by receiving a great customer experience.

CX & Contact Centre Technology

Customers that rate companies with a high customer experience score spend 140% more and remain loyal for up to 6 years.

Contact Centre Optimisation

1 in 3 customers leave a brand after just one bad experience

Customer journey Mapping

49% of buyers make impulse purchases after receiving a more personalized customer experience

Wondering! How We do It?

Through a robust approach to CX transformation with strategy and insights

Customer Journey Mapping

Do you know what it feels like to be a customer at your company? Do you know if there are any digital dead ends? Endless loops in your contact center? Conversational chat that’s stuck at hello? We help clients map the current experience and reimage it for the future.

Digital Transformation Consulting

You know you need to do it. You don’t know how much it will cost, how long it will take, what processes can be automated, and the return. Our Digital Transformation Consulting helps turn these questions and points you in the most helpful direction.

CX Analytics

All companies have data. The difference is how they use it to gain a competitive advantage. Data analytics provides insights into which customers are most valuable, at risk of customer churn, and have the most potential to spend more.

Voice of the Customer

How much do you know about your customers? Their wants, needs, and aspirations. We work with clients to harvest the gold in their massive qualitative and quantitative databases. We help you uncover what’s essential to your customers and build strategies to delight them.

Talk to our experts and learn the right solution for your business.

Let us help you in your business processes with our most efficient customer engagement tools/process that could help you bring in 10x more revenue than your competitors.