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Cloud

Cloud

7 Myths about Moving Your Contact Center to the Cloud

81% of premise contact centers in North America will consider cloud solutions over the next 12 months, according to Statistica. Is your company considering a move to the cloud but is concerned about performance, availability, costs, or security? Here are 7 myths about cloud contact centers and the truths around Read more…

By Team Voxai, 1 yearFebruary 2, 2022 ago
Cloud

Remote Agent and Call Deflection Solutions On-Demand Webinar

Your contact center agents are your most valuable resource, ensuring their safety is critical to maintaining your business operations and a strong customer experience. Contact centers quickly shifted to remote operations to keep their employees safe. Such rapid-response implementations may have left some quality issues and gaps in your operations. Read more…

By Team Voxai, 1 yearFebruary 2, 2022 ago
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  • Voxai has been the trusted partner for customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions since 2005. We are proud that Voxai has been selected by CIO Applications as one of the Top 10 companies at the forefront of providing customer experience solutions and transforming businesses in 2022. We combine forces with Genesys to recreate experiences centered on a unique brand purpose that close the gap between brand promise and customer experience.

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