Cloud

81% of premise contact centers in North America will consider cloud solutions over the next 12 months, according to Statistica. Is your company considering a move to the cloud but is concerned about performance, availability, costs, or security? Here are 7 myths about cloud contact centers and the truths around Read more…

Your contact center agents are your most valuable resource, ensuring their safety is critical to maintaining your business operations and a strong customer experience. Contact centers quickly shifted to remote operations to keep their employees safe. Such rapid-response implementations may have left some quality issues and gaps in your operations. Read more…