CX is more than Technology – Voxai brings industry-leading consulting and business experience to help you transform your contact centers. How?
- Contact Center Evaluations
Voxai provides a rigorous process to review and examine the various aspects of your contact center to highlight areas of improvement in your business processes, applications, and yes, technology. Workshops with various groups led by Voxai industry experts delve into the “why’s” of your business to help your business and technical managers uncover opportunities to drive out inefficiencies, increase revenues and improve agent engagement.
- Technology Roadmap Analysis
Technology for contact centers is constantly evolving, and not all technologies will benefit every contact center. Need help determining which technologies are right for you and determining a roadmap of how they should be implemented? Our staff has been implementing contact center technologies for 20+ years in a wide variety of industries. We can consult with you to determine what technologies would benefit your business and help you put a roadmap together to get you to your goals.
- Analytics for Voice of the Customer Programs
Speech and text analytics can uncover troves of actionable customer intelligence for your business. Getting started is not easy. We have pre-packaged analytics programs that can help you kickstart your Voice of the Customer Program. Our consultants have worked with a wide variety of customers to help them build Analytics programs that extract customer sentiment from IVR applications, agent phone calls, chats, etc. Analytics programs will translate into real improvement in your CX scores.