Every minute counts when technical issues affect customer calls routing into a contact center. SLAs for critical contact center environments demand quick troubleshooting, and Oracle’s EOM enables network-wide views of calls and registrations and global KPIs and statistics, network equipment statistics and information, and user group and trunk information.

Voxai recommends utilizing Oracle EOM to dramatically reduce the time to find, isolate, and correct voice network issues. The solution offers an immediate drill-down into the network, providing diagrammatic call flow analyses with full protocol details, raw capturing, and registrations end to end.

Major Advantages of Oracle EOM include:

  • Reduced Operational costs
  • Increased Service Quality
  • Enhanced Efficiency
  • Shortened Incident Response Times
  • Cloud Capable


Monitoring and Analysis Features:

  • Network Tracing
  • Network Alerts
  • Call Logs
  • KPI Analysis

Trouble Shooting Features:

  • IP Decoding and Filtering
  • Media Recording
  • In-Depth Root Cause Analysis
  • Automated Alias Detector
  • Live User Search

For more information about Oracle Enterprise Monitor, please see the Product Brief.

Categories: Oracle


Leave a Reply

Avatar placeholder

Your email address will not be published.