Proactive Contact

Voxai is experienced in implementing the Genesys Proactive Contact solution and the Outbound Contact solution to optimize customer care goals and outreach capabilities. Our team has built custom integrations to the outbound contact technology to allow managed notifications from external business applications and to fully leverage the power of the Read more…

Contact Center Reporting Solutions

Voxai has expertise in handling complex reporting issues and validating reporting data for complex multi-site implementations. We have implemented Genesys platform software, including CCPulse+, CCA, Infomart, and Interact Insights, to produce real-time as well as historical reports on contact center activity. We partner with our customers to evaluate their requirements, Read more…

Desktop Integration / CTI

Our team ranks among the most experienced in the industry when it comes to integrating business applications with CTI and Genesys SDKs. Voxai has implemented a vast spectrum of CTI integrations with various technologies for large enterprise customers. Such integrations range from screen pop into green screen emulator applications to Read more…

Speech / IVR

Voxai uses a hybrid approach to building self-service applications that leverage the best of platform vendor-provided development tools and other open standards-based IDEs. Our proven development methodology focuses on understanding our client’s customer base and demographics to design and deploy applications that deliver the efficiency and savings that clients expect Read more…

Routing Solutions

Voxai has implemented advanced enterprise routing solutions deploying the Genesys CIM solution for its clients with single and multi-site architectures across the U.S. and other global markets. The ability of the Genesys routing solution to route calls across an enterprise-level group of agents with the most appropriate skills empowers companies Read more…

SIP Implementation

A dynamic contact center transformed by IP/SIP technology can instantly mobilize its resources to respond rapidly to customer inquiries. IP/SIP technology is a critical component for creating this next-generation contact center that delivers unattainable efficiencies and enables new capabilities that drive revenue and greater customer satisfaction. By implementing a SIP-enabled Read more…