81% of premise contact centers in North America will consider cloud solutions over the next 12 months, according to Statistica. Is your company considering a move to the cloud but is concerned about performance, availability, costs, or security? Here are Read more…
Remote Agent Options for Call Centers In response to COVID-19 virus concerns, precautions and corresponding disaster planning, call centers should plan for supporting remote (at-home) agents in scale to facilitiate contintued call center operations. This is intended to provide guidance Read more…
Every once in a while, there comes along a call center technology that disrupts (in a good way) business as we know it. Session Initiation Protocol (SIP) is one of those technologies. And though it has been around for over Read more…
Customers are the lifeline of your business. The quality of your customer experience impacts everything from your corporate reputation to meeting business objectives and revenue goals. Layering the voice of the customer in your contact center, collecting actionable feedback, getting Read more…
Your contact center agents are your most valuable resource, ensuring their safety is critical to maintaining your business operations and a strong customer experience. Contact centers quickly shifted to remote operations to keep their employees safe. Such rapid-response implementations may Read more…
Join us at Cyara’s digital Xchange 2020 September 15 and 16! We are once again sponsoring our partner Cyara’s Xchange this year! At this digital summit you will see CX experts sharing best practices, use cases, industry knowledge and success Read more…
Voxai is at Cyara Xchange 2019! Join us and see how we’re transforming contact centers and improving customer experience with the latest in enterprise communications. This year we’re on Cyara’s panel, discussing best practices and what to consider when moving Read more…
Come join us for a relaxed (it is summer after all!) event on July 30 from 4-6 to learn more about cloud options while enjoying your choice of cocktails/mocktails and BBQ bites from Hard Eight BBQ. There are many cloud Read more…
A leading Genesys solutions and cloud provider, Voxai will speak about moving premise contact centers to AWS and exhibit its survey, analytics and visual IVR solutions with industry leading Genesys Customer Experience Platform COPPELL, TEXAS – June 2, 2019 – Voxai will exhibit Read more…
Voxai is attending CS Week 2019. Join us at booth #935 and see how we’re transforming contact centers in the utilities industry this year with our two cloud-based contact center solutions: vInteract, a private cloud solution based on Genesys PureEngage, and PureCloud hosted Read more…
