Voxai expands cloud solution offering to include Genesys cloud-based PureCloud contact center solution.
COPPELL, TX – February 25, 2019 – Voxai has announced the expansion of its cloud solution offering to include support of the Genesys PureCloud solution. Voxai, a global contact center integrator, and cloud solution provider, has primarily focused on enterprise-level customers with their services and vInteract private cloud solution. Voxai is excited to take the deep experience from the Fortune 500 clients it supports and apply best practices to help small- to medium-sized businesses provide a customer experience on par with enterprise companies.
“Voxai is proud to announce the launch of its new Genesys PureCloud delivery team,” said Sunil Rudraraju, CEO of Voxai. “We are excited to expand upon our long partnership with Genesys with our strategic support of the Genesys PureCloud solution. With over 75% of companies considering a move to the cloud, Voxai is now positioned to support customers with contact centers of any size who want to migrate to the cloud. Large or small, contact centers require sophisticated technology and processes to provide a superior customer experience. Voxai is positioned well to support our contact center customers with options ranging from small to large and simple to complex.”
PureCloud, from Genesys (www.genesys.com), is an award-winning, cloud-based contact center platform with a simple, easy-to-use web interface. The PureCloud solution includes all the technology required to stay focused on customers, such as advanced ACD routing for interactions on all channels, customer co-browse and screen share, self-service IVR, outbound campaigns, quality monitoring, workforce management, and much more.
Voxai Solutions provides best-in-class services to transform, enhance or manage customer engagement platforms. As a Genesys Partner and Cloud Solution Provider, Voxai offers comprehensive services and expertise for the full suite of Genesys products on-premise or as a cloud-based solution. 15 years, hundreds of implementations, and millions of transactions for Fortune 500 commercial and government customers have resulted in the Voxai Value, an experience-vetted, comprehensive approach to solution management that supports customers who want an extraordinary customer journey while delivering real business.
Julie Burroughs, Business Development and Marketing