An East Coast State awarded a multi-year contract to Voxai for VOIP, Contact Center, and IVR Services.

Serving citizens in a digital environment has changed significantly over the past decade, and against that backdrop, it’s no surprise that the need for digital services has increased. The partnership will help address the demand for IVR modernization and additional digital capabilities, enabling the State to deliver best-in-class experiences for Read more…

Voxai Chosen by Business Machine and Solutions Major for Genesys Cloud CX Migration

Voxai chosen by the business machine and solutions major for Genesys Cloud CX migration to drive customer experience transformation. Solution: Migration of legacy contact center to all-in-one Genesys Cloud CX Services: Professional Services, Support, and Training A legacy-rich Business Machines and Solutions organization has chosen Voxai for Genesys Cloud CX Read more…

voxai customer win

Major drinking water and sewerage treatment agency in North America chose Voxai Professional Services

A major North American drinking water and sewerage treatment agency chose Voxai Professional Services and Genesys Cloud CX Platform to deliver a frictionless Customer Experience through the Digital CX Cloud Platform. Solution: Genesys PureConnect to Genesys Cloud CX Migration Services: CX Consulting, Professional Services, Training, and Support Voxai Solutions announced Read more…

US-based Specialty Pharmaceutical Company Chose Voxai For Genesys Cloud CX Migration

A US-based specialty pharmaceutical company chose Voxai to migrate their legacy contact center to Genesys Cloud CX to improve patient and practitioner experiences. Solution: Migration of legacy contact center to all-in-one Genesys Cloud CX Services: CX Consulting and Professional Services Our customer is a specialty pharmaceutical major with a vast Read more…

voxai case study on Genesys cloud CX migration

Top 50 Global Financial Services Company Banks On Voxai For Genesys Cloud CX Migration

A top 50 global financial services company banks on Voxai for Genesys Cloud CX Migration to deliver exceptional customer and employee experience. Solution:  Genesys Cloud CX Migration Services:  Advisory Services, CX Thought Leadership, Professional Services, and Testing Services. Voxai Solutions, a specialized solutions integrator of Genesys-based contact center products, is pleased Read more…

Voxai wins a vehicle service client

Premier Collision Repair Company Entrusted Us With Genesys Cloud CX Enhancement Project

Voxai Solutions, a specialized solutions integrator of Genesys-based contact center solutions, is pleased to announce that it has won the contact center enhancement contract with a US-Based, nationwide premier collision repair company. The scope of Phase I includes configuration and customization of new queues for Customer Feedback Management (CFM) supporting Read more…

Voxai Solutions Wins Contact Center Enhancement Project of Large Regional Utility Provider

A large regional utility provider entrusted us with their contact center modernization project powered by Genesys cloud CX and a host of other value-add integrations for optimized service journey orchestration. Voxai Solutions, a specialized solutions integrator of Genesys-based contact center solutions, is pleased to announce that it has won the Read more…