Voxai Solutions, a leading Genesys-based contact center solutions provider, announced a partnership with USU Solutions, a leading Knowledge Management Solution provider. These two market leaders are joining forces to bring unparalleled Genesys experience combined with access to a mature, AI-powered Knowledge Management Solution, USU Knowledge Management.
Voxai is excited to partner with USU to offer our customers an industry-leading knowledge management solution. With rising labor costs across the country, our customers seek solutions to enable their workforce to be more efficient and effective. The USU partnership will allow us to help our customers provide a truly exceptional experience, ” said Sunil Rudraraju, CEO of Voxai Solutions.
“This exciting new partnership leverages the best Genesys implementation and CX consulting services on the market with all the CX and EX benefits that purpose-built Knowledge Management brings, giving Voxai customers a more comprehensive solution set, ” said Mel Passarelli, President, and CEO of USU Solutions, Inc.
USU’s Knowledge Management solution helps service organizations provide quick, accurate, consistent, personalized cross-channel support while improving efficiency and reducing costs. Purpose-built for service use-cases, USU Knowledge Management enables contact centers to exceed customer expectations and provide operational and strategic value to the company. This enables organizations to offer enhanced employee engagement and superior customer experiences.
“Partnerships are a key part of USU’s strategy to bring modern knowledge management to the U.S. market, and we’re thrilled to be partnering with Voxai Solutions to help Genesys users experience the full benefits of mature KM, purpose-built for customer service,” said Chris Rall, Director of Sales for North America. “Our KM platform will help users harmonize support across all channels and handle increased volume, with the same or less staff.”
About Voxai Solutions
Voxai Solutions partners with companies to manage, transform and enhance customer and employee engagement platforms to enable great customer experiences and improve business results. As a Genesys partner and cloud solution provider, Voxai offers comprehensive services expertise for the full suite of Genesys products on-premise, or as a cloud-based solution. 17+ years, hundreds of implementations, and billions of transactions for Fortune 500 commercial and government customers have resulted in the Voxai Value. The Voxai Value is our experience-vetted, comprehensive approach to solution management that supports companies who want to provide an extraordinary customer journey.