Helping customers navigate the unexpected challenges caused by the COVID-19 outbreak

We are all adapting to the ever-changing COVID-19 outbreak. For many, that means enacting new policies in the interests of public safety and government mandate requiring employees to work from home. Our customers need us more than ever and demands are high. We are here to help with ways to enable working from home, including a new offer to give customers a free 90 days of Genesys Cloud that can be deployed in 48 hours.

In addition:

  • Any cloud customer needing more licenses to handle a spike in demand can burst their license count as needed, and Genesys will credit overage premiums incurred as a result of the increased consumption.
  • Existing agents for on-premises customers will be enabled to work remotely for 90 days — at no charge.
  • On-premises customers can convert existing licenses to 90-day work-from-home licenses for free.
  • Genesys Engage (formerly PureEngage) and PureConnect customers can use Genesys Cloud free for 90 days.

Whether you are a Cloud customer or an On-premises customer, Voxai is here to help you evaluate your options and select the best path forward for your organization and your customers.

Email us at if you want more information regarding your Business Continuity options. We will get right back to you.

Categories: Genesys


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