Serving citizens in a digital environment has changed significantly over the past decade, and against that backdrop, it’s no surprise that the need for digital services has increased. The partnership will help address the demand for IVR modernization and additional digital capabilities, enabling the State to deliver best-in-class experiences for citizens and employees at every touchpoint.
Through a consulting partnership, we will assist the State in migrating to Genesys and Voxai products and solutions that will meet the customer experience needs of their citizens now and into the future. Voxai will consult with them, develop solutions for their specific citizen needs, and then continually evolve the platform to keep them future-ready.
Speaking on this, Sunil Rudraraju, CEO of Voxai, said,
“We have great admiration for the State, and we’re incredibly proud to be the chosen partner. Joining forces with the State, we will offer the combination of Genesys products with our services and solutions to provide a future-ready contact center platform allowing the State to serve its citizens better.“Sunil Rudraraju, CEO