A major North American drinking water and sewerage treatment agency chose Voxai Professional Services and Genesys Cloud CX Platform to deliver a frictionless Customer Experience through the Digital CX Cloud Platform.
Solution: Genesys PureConnect to Genesys Cloud CX Migration
Voxai Solutions announced that one of North America’s largest drinking water and sewerage treatment agency has chosen the Genesys Cloud CX platform to help streamline its contact center operations and better support its citizens. The migration provides the national agency with one intelligent and complete CX platform underpinned by omnichannel capabilities that will scale and expand with services into the future. Our customer reviewed several vendors before choosing us, a specialized Genesys Cloud CX migration partner with rich Federal vertical experience and platform knowledge. Voxai brings a comprehensive Genesys Cloud CX migration skill set that combines CX consulting, expertise in cloud deployment, and contact center know-how to solve today’s most challenging problems for its citizens.
Speaking on this, Sunil Rudraraju, CEO of Voxai, said,
Voxai, along with its platform partner, Genesys, is pleased to help the national agency to successfully migrate Genesys PureConnect to all-in-one Genesys Cloud CX across the organization’s contact center operations. The Voxai solution powered by Genesys Cloud CX potentially helps the agency streamline its contact center engagement and deliver greater support for its citizens through exceptional, frictionless agent and customer experiences.Sunil Rudraraju, CEO