Our team ranks among the most experienced in the industry when it comes to integrating business applications with CTI and Genesys SDKs. Voxai has implemented a vast spectrum of CTI integrations with various technologies for large enterprise customers. Such integrations Read more…
Voxai uses a hybrid approach to building self-service applications that leverage the best of platform vendor-provided development tools and other open standards-based IDEs. Our proven development methodology focuses on understanding our client’s customer base and demographics to design and deploy Read more…
Voxai has implemented advanced enterprise routing solutions deploying the Genesys CIM solution for its clients with single and multi-site architectures across the U.S. and other global markets. The ability of the Genesys routing solution to route calls across an enterprise-level Read more…
A dynamic contact center transformed by IP/SIP technology can instantly mobilize its resources to respond rapidly to customer inquiries. IP/SIP technology is a critical component for creating this next-generation contact center that delivers unattainable efficiencies and enables new capabilities that Read more…
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Cloud contact center solutions are one of the hottest topics of the year. And with the cloud on everyone’s mind, contact center managers and technical leads might be asking themselves – Are we missing out by not moving to the Read more…
Businesses must evolve to stay successful, and so do their contact centers. While shifting customer expectations and market trends can propel the need to scale a contact center, they aren’t the only reasons. Many factors indicate that it’s time for Read more…
In the realm of contact centers, technology trends are moving at a lightning-fast pace. What was innovative five years ago has become undeniably outdated and inefficient. There also has been significant upheaval within the contact center industry. For some vendors, Read more…
In this article, our discussion is specific to Genesys Contact Center and the use of virtual queues for reporting purposes. We should clarify that this article is not about virtual queuing or the concept of receiving a callback instead of physically waiting Read more…
Consider how much contact centers have changed in just the past 10 years. What was once a hub for voice interactions has quickly evolved into a center for omnichannel engagement across the enterprise. Today’s customers expect seamless transitions from digital Read more…
