Voxai Solutions, a specialized solutions integrator of Genesys-based contact center solutions, is pleased to announce that it has won the contact center enhancement contract with a US-Based, nationwide premier collision repair company. The scope of Phase I includes configuration and customization of new queues for Customer Feedback Management (CFM) supporting voice and chat. This solution provides the tools to our client to capture customer feedback most effectively and ensure immediate action to delight their customers.
Solution: Genesys Cloud CX Upgrade and Customer Feedback Management
Services: Professional Services and Testing
While talking about the new logo win, Sunil Rudraraju, CEO of Voxai, said,
” We are excited as this win is significant for many reasons, including a growing presence in this vertical backed with many successes in the last three years.. The ultimate objective of this multi-phased project is to provide our client with a unified platform and a single queue for handling customer feedback from any channel—voice, phone, email, chat, etc. Our job is to ensure our customer maintains their market leadership by providing an insightful and actionable customer feedback management solution.”Sunil Rudraraju, CEO