A US-based specialty pharmaceutical company chose Voxai to migrate their legacy contact center to Genesys Cloud CX to improve patient and practitioner experiences.
Solution: Migration of legacy contact center to all-in-one Genesys Cloud CX
Services: CX Consulting and Professional Services
Our customer is a specialty pharmaceutical major with a vast network of patients and practitioners. However, its contact centers are struggling with system obsolescence, an inability to serve patients and practitioners with existing call routing and email flows, inadequate reporting, and a lack of integration with its CRM and marketing systems.
Keeping patients’ and practitioners’ experiences at the core of its strategy, our customer, the specialty pharmaceutical company, selected Voxai as a migration partner for all-in-one Genesys Cloud CX. The proposed solution will enable our customers to support patients and practitioners around the clock on multiple channels, scale service, provide predictive routing capability and draw intelligent insights from the interactions.
Speaking on this, Sunil Rudraraju, CEO of Voxai, said,
We are excited to partner with our customer for Genesys Cloud CX migration project. The win results from our deep-rooted expertise and successful delivery management in migrating legacy contact center platforms to All-In-One Genesys Cloud CX Solution. We ensure our solution helps them simplify and streamline operations for better service quality to deliver exceptional patient and practitioner experiences.Sunil Rudraraju, CEO