A Utah-based non-profit insurance provider chose Voxai to migrate its Avaya-based legacy contact center to Genesys Cloud CX to drive an uplift in the quality of care.

Solution: Migration of Avaya-based legacy contact center to all-in-one Genesys Cloud CX

Services: CX Consulting, Implementation, and Professional Services

Our customer is a non-profit insurance provider serving more than a million members and committed to ensuring access to high-value care, providing superior service, and supporting the health of our members and communities.

Building long-term relationships with members are at the heart of our customer strategy. Our customer contact center has gone through a series of major transformations in recent times as the traditional, outdated, on-premises Avaya contact center system was increasingly becoming an obstacle to providing exceptional CX. The implementation of a Unified Contact Center solution and a specialized partner who can transform, manage and innovate their contact center platform is what they are looking ahead.

After a detailed evaluation and proven track record in delivering successful Genesys Cloud CX, our customer chose Voxai to migrate their existing cloud contact center to the whole-suite Genesys Cloud CX product. Our proven track record in delivering an unmatched domain combination and technical capabilities has let them partner with us.

The proposed solution will enable our customers to improve various metrics and drive dramatic increases in agent engagement and member satisfaction.

Speaking on this, Sunil Rudraraju, CEO of Voxai, said,

We are excited to partner with our customer for the Genesys Cloud CX migration project. We fully understood our customer CX vision and are going with a gradual plan to move to the cloud and didn’t want to make a lift-and-shift approach as so many others might have. We aim to improve things through all the benefits of the cloud.

Sunil Rudraraju, CEO


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