Voxai and a digital service provider of the US Government partner to implement Genesys Cloud CX for an independent agency to Improve CX.
Solution: Genesys Cloud CX Implementation
Services: CX Consulting, Professional Services, and Support
Our partner is a rapidly growing provider of advanced technology solutions and digital services to the federal government. In the 11 years since its founding, it has become a leading prime contractor supporting the mission of federal health agencies, including the Department of Veterans Affairs, the Department of Health and Human Services, the Internal Revenue Service, and the Department of Homeland Security.
The independent agency required a customizable cloud-based, omnichannel solution that could integrate with its existing systems and deliver more comprehensive reporting capabilities. After a rigorous assessment, the independent agency engaged Genesys Cloud CX and us as an implementation partner to help transition from its outdated contact center solution to Genesys Cloud CX.
Speaking on this, Sunil Rudraraju, CEO of Voxai, said,
“ Given the type of customers that an independent agency caters to, Voxai’s proposed solution powered by Genesys Cloud CX was the ideal cloud-based solution to help the organization deliver comprehensive support for its customers. Genesys Cloud CX provides a great user experience for agents and the end customer. Based on its scalability and security needs, Genesys Cloud CX was the solution to support its operations now and in the future.”
Sunil Rudraraju, CEO
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