Voxai chosen by the business machine and solutions major for Genesys Cloud CX migration to drive customer experience transformation.
Solution: Migration of legacy contact center to all-in-one Genesys Cloud CX
Services: Professional Services, Support, and Training
A legacy-rich Business Machines and Solutions organization has chosen Voxai for Genesys Cloud CX Migration from its legacy Mitel contact center solution to improve agent satisfaction, enhance overall customer satisfaction, and help drive business process transformation.
Our customer provides solutions designed to help customers work and feel better. The customer service experience and engagement should enhance its reputation throughout North America. With Voxai Solution powered by Genesys Cloud CX, the customer can now look to intelligently meet its customers wherever their journey begins and enable resolution through data-driven self-service, delivering frictionless experiences throughout the customer journey.
Speaking on this, Sunil Rudraraju, CEO of Voxai, said,
It is a great pleasure to support such a legacy-rich organization in their transformational journey towards frictionless customer experiences. By engaging Genesys Cloud CX, Voxai will help our customer drive competitive advantage by further enhancing all their customer experiences .”Sunil Rudraraju, CEO