Voxai, a leading Genesys contact center integrator, demos its cloud contact center offering vInteract
COPPELL, TX – May 1, 2018 – Voxai will demonstrate its cloud ontact center solution vInteract at , the industry’s premier customer experience event. Voxai’s private cloud solution, combined with the Genesys Customer Experience Platform, helps businesses innovate their contact centers and stay at the forefront of customer experience technologies.
With geographically redundant tier 3 data centers and dedicated security, access to Genesys PureEngageä, dedicated resources, the highest availability and comprehensive managed services, Voxai ensures enterprise contact centers continue to offer their customers experiences that grow their commitment and satisfaction – all achieved through a 90-day core delivery speed.
vInteract offers contact centers the latest in private cloud solutions, and its team of professional consultants develop customized solutions to meet customers’ specific needs.
“81 percent of premise contact centers are looking at a cloud contact center solution in the next 18 months according to Statista 2018,” said Sunil Rudraraju, CEO of Voxai Solutions. “However, most cloud offerings don’t offer the breadth of functionality, security and accessibility that enterprise contact centers require. vInteract is the best of both the premise and cloud contact center worlds. vInteract is a private, fully accessible Genesys Pure Engage software wholly managed in Tier 3, PCI compliant data centers. vInteract supports companies who want to focus on providing superior customer experiences to their customers.”
“CX18 is an opportunity to celebrate valued partners that collaborate with us to build lasting relationships with brands that produce great business outcomes,” said Paul Rolfe, vice president of global partners and alliances for Genesys. “We are proud to have Voxai at CX18 to showcase how its solutions integrate with the Genesys Customer Experience Platform to help businesses better connect moments with their customers, while improving operational efficiency and workforce engagement in their contact centers, back offices, branch locations and beyond.”
Voxai is proud to be a Silver Sponsor at this year’s CX18. Taking place May 1-4 in Nashville, Tennessee, CX18 is presented by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX18 brings together the leading minds and technologies responsible for advancing the customer experience industry today.
Voxai Solutions provides best-in-class services to transform, enhance or manage customer engagement platforms. As a Genesys Partner and Cloud Contact Center Solution Provider, Voxai offers comprehensive services expertise for the full suite of Genesys products on premise, or as a cloud-based solution. 12 years, hundreds of implementations, and millions of transactions for Fortune 500 commercial and government customers has resulted in the Voxai Value, an experience-vetted, comprehensive approach to solution management that supports customers who want to provide an extraordinary customer journey while delivering real business value.
Julie Burroughs, Sr. Director Sales and Marketing